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rosskolton
Participating Frequently
August 18, 2021
Question

Program/Source monitor go black during R3D playback Premiere 15.4.1

  • August 18, 2021
  • 6 replies
  • 8692 views

I'll have my clips in the timeline and after about 15min of working or so, the screen goes black.  Sometimes when I stop and start again it comes back, or if I reduce to 1/2 playback it does, but it is inconsistent. Furthermore, when I pause, it will stay black, rendering it impossible to apply some color correction as I cannot see what I am doing.  Audio resumes no matter what during playback.

I have the latest version of Premiere 15.4.1 and it is still happening. Sometimes it will then freeze on an image and I'll never get playback until I close and restart the program.

 

I notice this with 6K r3d footage, I reduce to 1/2 and it still is happening sometimes

 

I don't know if there is a gfx setting I need or something but here are my specs, which seem like they should be more than enough.

Windows 10 Pro

CPU - AMD Ryzen 9 3950X 16-Core Processor

3.50 GHz

RAM - 64GB

GFX - NVidia GeForce RTX 2070 Super with 8GB VRAM

OS/Apps drive - 500gb NVMe

Render/Cache drive - 1tb NVMe

Media Drive - 4tb SSD

Destination drive for exports - 2tb SSD

Display 1 DELL P2418HT 1080p 24" Touch Screen (use for timeline, tools panels, etc)

Display 2 DELL U2720Q 4K 27" (use for displaying program monitor)

 

I have gone into the NVIDIA Control Panel and based on recommendation I found applied the following settings in the attached screenshots.

 

I appreciate any help or advice I can get on this situation. I built this computer less than a year ago and do not understand what is causing this issue, other than Premiere not utilizing all of the machine's power.

 

Thanks

 

Ross Kolton

 

 

 

 

   

 

This topic has been closed for replies.

6 replies

caroline_edits
Community Manager
caroline_editsCommunity Manager
Community Manager
August 24, 2023

Hi all! We have a potential fix available in the latest beta of Premiere Pro (version 24.0)

If you'd like, you can try your R3D footage in that version of Premiere. Please let us know if the issue is not fixed for you! 

kalamazandy
kalamazandy
Known Participant
March 16, 2023

I've narrowed the problem down to.....nothing really more than has already been mentioned. This has been happening to me on and off since we started getting RED footage, even on a new machine. 

It definitely has something to do with RED footage and Lumetri. But that's about as good as I can get it. 

I recently did a windows update? 

Here's an interesting bit though. I have proxies for all of the footage as well, just really small h.264 files so we can share the proxies remotely easily. It works fine if all my media is disconnected. But as soon as I connect the media with my files, even though "use proxy" is enabled, my screen will flicker, then go black. 

Sometimes it's only while paused. But after a couple tries, it'll usually cause the program monitor to go completely black.

If I open the file and don't touch lumetri, it seems I can do whatever. Adjust cuts, change scale, audio changes, etc. But if I adjust Lumetri, it's as if it starts a 0:30-2 minute timer, then flickers and goes black. 

This is Premiere Pro v 23.2, with an i9-12900H, 32GB RAM, Windows 11 Pro 22H2 22621.1413 with RTX 3080 Ti (12GB vRAM) driver 531.29

 

It is a very capable machine, and on Many days, I have no problem editing 8K raw red footage with multiple lumetri effects. And others, like today, touching a lumetri effect lets me visually make one or two changes quickly, then I have to save, close, open again. 

I don't want to Just blame Adobe, but lets get real. This has been going on for several years. You'd think they would at least have a clue what the cause is by now.

R Neil Haugen
R Neil Haugen
Legend
March 16, 2023

@Fergus H your attention and assistance may be of help.

Everyone's mileage always varies ...
A
Andy 1968
Inspiring
April 23, 2022

Premiere Pro 22.2 made my system screens go black and caused my system to reboot. Switching to 1/2 resolution may not help as seen in the video link below.


Adobe made me get this!

M
Mike Quigley
Participating Frequently
June 5, 2022

Hello has anyone figured this out yet?

 

I've narrowed it down to R3D clips with lumetri or text effects, and especially if I use a mask or move the text around. The screen flickers black for a moment, my GPU usage gets maxed out to 100%, and then the screen goes black. I have to restart premier to fix. So basically right now I really have to tread lightly when using lumetri or text on my RED footage.  Whish is lame considerig my rig... never had this specific issue with older versions of premier.

 

How has this not been sorted yet lol 

 

i9-7900X CPU @ 3.30GHz 3.31 GHz

128 GB RAM

RTX 3090

M
Mike Quigley
Participating Frequently
June 6, 2022

Hey pls let us know if you figured this out. Same issue. 

Neverstraymedia
Neverstraymedia
Participant
March 16, 2022

Reading through this entire thread, I'm having the same issue with R3D footage. I can just restart premiere and it works perfectly again for a while, but then eventually it will go black again and the cycle of restarting premiere continues. 

 

It has been doing this regularly now for a few months. I wonder if anyone has found a solution.

 

Thanks!

    T
    Targa VFX
    Inspiring
    April 20, 2022

    There is no solution. Nobody cares. They only care about grabbing your 52 dollars every month. This is a problem that has been going on for years. I have two machines with different video cards one RTX 2070 Super and the other is RX 5700 XT. 64 gb ram on each machine and both have powerful cpus one threadripper one intel i10. Also fast NVME hard drives with 2 tb space. On the amd video card I get "unscpecified drawing error" and then premiere crashes, on the rtx machine the screen goes black on pause after a few minutes every time i touch lumetri. Curves, basic, hsl doesn't matter. I have tried every single version out there and i get the same crash. Pathetic. If your crappy software cannot handle r3d footage just tell us instead of keeping quiet and milking our hard earned dollars. I know the problem is premiere pro and not my TWO different machines with different parts because I'm not having this issue on After Effects or DV Resolve. Same footage, same machines. 

      R Neil Haugen
      R Neil Haugen
      Legend
      April 20, 2022

      Totally understood. Why not in Ae when Pr is a pain?

       

      I've got a Ryzen 3960X with a 2080Ti, and no issues. Why does it suck so bad on yours? Drive us all crazy at times.

       

      Neil

      Everyone's mileage always varies ...
      caroline_edits
      Community Manager
      caroline_editsCommunity Manager
      Community Manager
      August 20, 2021

      Hey Ross – really sorry you're having to deal with this! I wonder if switching your renderer to Software Only mode would allow your images to appear!

       

      In the meantime, would you be able to share a piece of .R3D footage so that we could test this on our end? I'd like to help find a permanent solution for you.

      You could upload that test file to any share service like Dropbox or google Drive and link us here.

       

      Thanks so much!

      Caroline

      M
      MOSTAFA EL GARHY
      Participant
      December 11, 2021

      Yes... BUT Software only makes working in real time impossible so then you also could just restart the program.. does anyone already know what causes this problem with the r3d footage? Should I just upgrade my graphics card? (I am also using the rtx2080ti 

      R Neil Haugen
      R Neil Haugen
      Legend
      December 11, 2021

      I work with some r3d from a Red Dragon at times, on a PC, with a 2080Ti ... and it works fine. So like Caroline (a staffer, note, who can get it directly to the devs) I would love to test a clip on my rig.

       

      Additional data points ... does that media have mishaps on both our rigs, or just one ...

       

      Neil

      Everyone's mileage always varies ...
      R Neil Haugen
      R Neil Haugen
      Legend
      August 18, 2021

      Are you getting this with anything other than 6K RED media? I know a few other folks working with high-K-count RED media are struggling some. One thing that seems common from what I've seen is less than 10-11GB of vRAM. Though more doesn't guarantee perfect playback.

       

      Does it play back better in either 15.2 or the last 14.x PrPro?

       

      Neil

      Everyone's mileage always varies ...
      R
      rosskoltonAuthor
      Participating Frequently
      August 19, 2021

      Hi Neil,  

       

      It's only happening with the 6k footage.  I went ahead and opened the project in PPro14 and then reinstalled 15.2 per your suggestions and I played the footage back and forth, scrubbed, etc for a bit and the issue seems to not be happening there.  It looks like it is an issue with the latest version of premiere.  

      My main camera is 6k so I'll be dealing with this footage quite often.  Do you think its worth it for me to replace the GPU with more vRAM?

       

      I greatly appreciate your help with this.

       

      Thanks!

       

      Ross

      R Neil Haugen
      R Neil Haugen
      Legend
      August 19, 2021

      For moving forward, you would want more vRAM, true.

       

      Interesting that in 14 it does better than 15 ... this sort of thing intrigues me as much as it puzzles me. Some rigs will report better on 14, others on 15.

       

      Why? No clue.

       

      Neil

      Everyone's mileage always varies ...
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