Project file missing! Dropbox??

Forum|Forum|8 years ago
September 17, 2017
4 replies
2898 views

This morning, I turned on my hardrive to a notification that my drive needs to repair.

The repair literally took couple seconds and the results showed nothing.

Then once I opened up Premiere Pro, I realized my project went missing. Not in my external drive or in recent.

I of course, started freaking out and still am.

I did a bit a research and came upon this: All Premiere Pro project files have disappeared from everywhere!

It seems to be related to Drop box.

I had organized/moved some Dropbox shared files around; and uploaded some.

This is the only thing I can think of that wouldve caused this.

I had removed everything back that I remember it was at, but still nothing.

This is really frustrating.

This topic has been closed for replies.

Pëdro Ferrárìni

Participating Frequently

Hi,
I had the same problem. It's about the place in the folder where DROPBOX is keeping the files in the updated version. Premiere cannot access this "hidden" folder address. (User/Library/CloudStorage/Dropbox).

Now I can no longer see the dropbox folder to relink the files.

I had to move everything into another HD for it to work and for now I'm not using dropbox anymore.

I've already contacted Dropbox, and they didn't know how to solve the case. I also spoke with Adobe but this problem still doesn't have a solution apparently.

See the video of my case:

https://shared-assets.adobe.com/link/ecf707df-fd41-4433-5b3b-e72711234cfc

See this other case:
https://community.adobe.com/t5/premiere-pro-discussions/dropbox-cloudstorage-location/m-p/13151550

C

charlesb4548883

Known Participant

If you are using MacOS, which you are based on the '.../Library/CloudStorage/Dropbox/..' file path, you need to give Premiere Pro 'Full Disk Access' in Settings > Security & Privacy > Privacy tab

T

Trevor_Asq

Legend

#1 search for .prproj files in last x days - this may help locate your project file

#2 find out where your autosave is - these will show up in the search as ProjectName-XX.prproj - you want the most recent one if you can't find your original project file.

My project backup strategy is to have a launchd process, running every few hours, that finds .prproj files that have been modified today and zips them up and stores them in Google Drive (thus they are backed up to cloud). It's neater on Avid cos it can just back up the modified bins, and just do the whole project once a day.

R Neil Haugen

Legend

Both the other thread and your comments share the Dropbox folder location ... Dropbox does do "maintenance" things on items in its folders, I would not assume that anything in a local folder for Dropbox is 'safe' ... just a precautionary thing.

And if Dropbox is the issue, well ... that's where you need check on this. The Adobe staff isn't responsible for what other companies do with their own operations on your computer.

Neil

Everyone's mileage always varies ...

E

excited_Genie16B8

Legend

You aren't keeping the project files in a Dropbox folder, are you?

B

brainshoeAuthor

Participant

No I am not keeping the project files in Dropbox. I've only uploaded exported videos/files. I've kept the project files on my external harddrive.

So that's why I dont think its primarily from Dropbox thats causing the error.

I dont know if this actually the same problem as the other thread I linked; or if this is just a coincidence. Because it'd be one hell of a coincidence.

Last night before going off to bed: I had exported my project and uploaded on Dropbox. While the file was uploading on dropbox, I had rearranged some shared files and such. Something I've done many times before without this issue.