Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
12

Project Manager Error

Explorer ,
May 22, 2018 May 22, 2018

Hello

Wondering if anyone else has had the same issue. Im trying to move a project from my MacBook to my iMac using the method of Project Manager; Collect files and copy to new location.

But every time I try this I get a error message saying "an unknown error occurred during the project manager operation. Please save your project and retry the operation". I tried that and still no luck.

Anyone able to shed light on the situation would be great. Or is there another way to move the project easily?

Many thanks

Dan

104.4K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 5 Correct answers

New Here , Feb 08, 2019 Feb 08, 2019

I believe I have the answer for you.

I had the same error. Tried the same steps as you did, even tried a different desktop and different locations to Project manage to and didnt work I then found that if I unticked the box (Include preview files) then the project manage worked without the unknown error at the end. Hope this helps.

LuMags

Translate
Explorer , Feb 28, 2019 Feb 28, 2019

Had the same issue and found a workaround. Made a new project an imported the main sequence from the original project in the new one. Used the project Manager on the new one and it worked.

Translate
Community Beginner , Jul 24, 2019 Jul 24, 2019

Hi,

I had the same error today (July 24, 2019) on the latest CC update of Premiere Pro. I tried unchecking "include preview files." That didn't work. Then I went back and tried unchecking "Export Media Files to Match Clip Names." That didn't work.

Then I tried unchecking "Exclude Unused Clips." That worked. I was finally able to export the project.

Translate
New Here , Nov 24, 2019 Nov 24, 2019

When i faced this issue in 99% cases it was solved by unchecking "Include Audio Conform Files"

Translate
New Here , Apr 30, 2025 Apr 30, 2025

2025, Had this issue just recently. I unticked the [include Preview Files] and it worked just fine.

How my issue started: I have a pretty large project with tones of edits in them but I wanted to share just one edit with someone. When I went to use project manager for that one project it was still trying to add everything. So I just created a new project and sequence, then copied the project sequences I wanted in the new project and then closed the larger project. When I then tried to use project

...
Translate
replies 125 Replies 125
New Here ,
Aug 07, 2020 Aug 07, 2020

I had success after unticking 'Rename Media Files to Match Clip Names', previously I had unticked all the other 'Options' boxes, restarted, changed directly to desktop and cleared cache.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 25, 2020 Sep 25, 2020

If Unchecking "Include Audio Conform Files" is not working for you, try keeping the project file in the same folder that you're trying to save the whole project to. This worked for me!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 01, 2020 Oct 01, 2020

For me nothing worked until I downloaded and installed the most recent BRAW Adobe plugin from the Blackmagic Design website.  After updating that everything worked perfectly!  Make sure you have the latesst update. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 12, 2021 Dec 12, 2021

Ребята, мне действительно помгла эта вещь. BRAW Adobe plugin. установил и все заработало!!! 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 08, 2020 Oct 08, 2020

This is still an issue for me. I'm running PP2020 and used to be able to project manage just fine. But I tried to project manage a recent project and kept on getting this error. I've tried literally everything--I've duplicated the project file, I've created a new project file and imported the sequence I'm trying to manage, I've unchecked all the boxes suggested, I've tried saving it to a different HDD. Literally the same error every single time.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 12, 2020 Oct 12, 2020

This is ridiculous. I am having the same problem, and from looking at this thread, the problem has been around for 2 years. That's the problem with having a monopoly.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 02, 2020 Dec 02, 2020

I'm having the same problem and none of the suggestions in this thread are helping me.

Also, this thread is labelled "Solved".

It's not.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 21, 2022 Jan 21, 2022

Hi Kristian,

Sorry.

 

quote

I'm having the same problem and none of the suggestions in this thread are helping me.

Also, this thread is labelled "Solved".

It's not.

 

It was marked as correct by the OP. It may not be the solution to your specific issue. Sorry. You can try several of the potential fixes on this post, though. Hope you were able to solve it.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 02, 2020 Nov 02, 2020

I resolved this issue by creating a new project and copying just the relevant sequence into an empty project, then running Project Manager out of that project instead. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 10, 2021 Jan 10, 2021

but I don't even get that to select?  I have no audio files on my sequence

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 09, 2021 Feb 09, 2021

It's sad that this STILL does not work with BRAW

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 21, 2022 Jan 21, 2022

Hi Riotear,

Sorry about that.

quote

It's sad that this STILL does not work with BRAW

 

BRAW is not a supported format, currently, so make sure you keep your third party BRAW plug-in current and updated.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 23, 2021 Feb 23, 2021

I just had this same issue in Feb 2021, after trying several things, I figured out the issue. Amongst all .mov and .mp4 clips there was a clip with .avi format which was causing this. After deleting that clip i was able to sucessfully project manage it. If you can't delete it, change the format to mp4/mov. Hope this helps.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 02, 2021 Mar 02, 2021

Nope!! It didn't worked!! Thank you anyway. If you found aot another solution might be okay if you share it with us. Best.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Mar 02, 2021 Mar 02, 2021

Hello John, 

 

What did not work ? What did you test ? Are you running "Collect & Copy" from the project Manager ? Did you try to untick "include preview files" and "include audio conform files" ? 

Best,

 

Nicolas from Autokroma

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 02, 2021 Mar 02, 2021
Hi, thank you for answering. It seemed to work perfectly and then..
Nothing. The same thing.

Best.


[image: Image 3-2-21 at 2.04 PM.jpg][image: Image 3-2-21 at 2.04 PM 2.jpg]
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 02, 2021 Mar 02, 2021

what worked for me was removing special characters...even the .MOV that exisits on the files you are converting.  I had to hunt and peck for the solution for days.  None of the other stuff I tried from this list worked for me.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 08, 2021 May 08, 2021

I unchecked "Include Audio Conformed files and "Include Preview Files" and it worked. I tried Unchecking one or the other and neither worked but once I unchecked both, my project was saved 🙂

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 28, 2021 May 28, 2021

Copying the sequence to a new project + saving that project to the same folder as the media worked for me!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 24, 2021 Jun 24, 2021

Looking at this in the future (2021), lol! All of the suggestions work pretty well; no special characters, excluding audio conform, etc. But another problem I noticed is that Blackmagic's BRAW files seem to cause this problem as well. I tried over and over and it would fail every time. So my work around was to just grab all the BRAW files and transfer them to the folder and manually project manage from there (and by manual, I mean do everything by hand and ignore PPro). Made life easier, and more complicated at the same time, haha!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 24, 2021 Jun 24, 2021

Ya I'm still having this issue with my previous projects. It seems like it's footage from a Canon C300mkii that's causing the issue (which is unfortunately used in most of my projects). I haven't had the chance to try it out with the footage from my BMPCC 6K yet, but sounds like that's also a problem (great).

 

I even called Adobe support multiple times, and no one could figure out the issue. They kept having to escalate it, saying they're bringing it to a manager and that the manager would call me back and never did.

 

All of the suggested workarounds in this thread also didn't work for me so I'm stuck having to manually export each individual clip if I want to archive the project which.... who has time for that???

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Jun 25, 2021 Jun 25, 2021

Hello,

 

For the BRAW files errors in the Project Manager, it comes from the Blackmagic RAW Plugin, it's a known bug of it ...

 

We didn't find any native workaround for this. The only options you have are from third party plugins. You can use "BRAW Studio" (which is a BRAW Importer with more features and less bugs than the free BMD plugin), it works with the Project Manager. You can also use the plugin panel "PlumePack", maybe it's the best option here : it is a Project Manager alternative, which can trim your files losslessly without re-encoding : you keep the exact same quality, metadata, and codec (so your BRAW files stay as BRAW files for example), and gives you full detailled report of what it can do and it did after consolidation. It works with BRAW but also R3D, ProRes, H264, H265, Image Sequence, Cineform, DNxHD, ... If you are interested you will find more information on the Autokroma website. 

Best,


Nicolas 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 29, 2021 Jun 29, 2021

Copy all sequence in Pr, and paste to new project. I have try, it's work! 

chien5E3F_0-1625034108125.png

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 01, 2021 Jul 01, 2021

According to my experimentation the Project Manager does not respond will if files have been "hidden" anywhere. Once I globally applied "View Hidden" the process began.

 

K

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 17, 2021 Sep 17, 2021

YES FINALLY!  Right this is what worked for me, I tried everything above and it didnt work.

So open up a new premier pro , import the footage in BUT make sure you choose the sequences to import instead of importing EVERYTHING. Something in that whole project was stopping it working even though I didn't want it to be in there. So would of been a random file or something in the backorund 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines