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Project manager "unknown error"

New Here ,
Aug 21, 2017 Aug 21, 2017

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   Hi,

After 2 years of using project manager to consolidate and back up my projects, it is now giving me constant grief.

On almost every project (mainly promos) it is unable to calculate project size og unable to back up my projects.

Every time giving me "unknown error", asking me to try again.  Not even once, has this improved anything.  I keep getting "unknown error"

It does not work and I've tried many combination of settings.

I will have to stop using Premiere as my editor if this keeps up.  I cannot keep backing up by copying 100s of GB of assets for a each 30 sec. spot.

What is going on?

Has a bug been introduced in the last few versions?

Does anybody else have these issues?

What could be the possible cause? 

Thank you

//Stig A.

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correct answers 1 Correct answer

Contributor , Mar 24, 2018 Mar 24, 2018
Had the same problem and came across this thread. My project has about a dozen sequences, and the Project Manager wouldn't "Collect files and copy to new location". It came back with an "Unknown Error" message.I narrowed it down to Sequence #4. That sequence was causing the problems.I narrowed it down further: one of my music files from iTunes had special characters in the name: colons and commas. Got rid of those and the problem was fixed.I'm running CS6.

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Adobe Employee ,
Aug 25, 2017 Aug 25, 2017

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Hi StigA, Sorry for this error. I do see a similar bug filed. Can you also file one? Here's the link.

Thanks,
Kevin

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Community Beginner ,
Oct 31, 2017 Oct 31, 2017

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Before the latest update (to CC 2018), I used the Project Manager to archive three similar-sized (45 to 65GB) projects and had no problems. Since the update, with all the same settings, I now get the "unknown error" that StigA was talking about. I finally got it to work, after trying to change the destination to a local drive instead of a network drive (that didn't work), by unchecking the "Save Preview files" box. This post in the Creative Cow PP forum was somewhat helpful  https://forums.creativecow.net/docs/forums/post.php?forumid=3&postid=996718&univpostid=996718&pview=...

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Adobe Employee ,
Oct 31, 2017 Oct 31, 2017

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Hi RogerP,

What was the source media? New project or an updated one? Any other info? Hope we can assist.

Thanks,
Kevin

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Community Beginner ,
Oct 31, 2017 Oct 31, 2017

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Hi Kevin,

It was probably 3 hours of HD (1080p) footage, about half from from a Canon 5D and half from a Panasonic HC-V770, one main 7-minute sequence, two nested sequences, if that's what you're asking. It was definitely not a new project, and I'm not sure what you mean by updated. It was a CC 2017 project, and I had opened a copy in 2018 to archive it — and I forgot to mention that after the backup kept failing, I went back to the original and opened it in CC 2017 — and it was then that I also unchecked the "Save preview files" box. And then it worked. (So, the bottom line is, I have not yet gotten this to work in CC 2018.)

Is this a known bug?

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Contributor ,
Mar 24, 2018 Mar 24, 2018

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Had the same problem and came across this thread. My project has about a dozen sequences, and the Project Manager wouldn't "Collect files and copy to new location". It came back with an "Unknown Error" message.

I narrowed it down to Sequence #4. That sequence was causing the problems.

I narrowed it down further: one of my music files from iTunes had special characters in the name: colons and commas. Got rid of those and the problem was fixed.

I'm running CS6.

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Adobe Employee ,
Mar 27, 2018 Mar 27, 2018

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Thanks for the feedback, Guy Burns.

Kevin

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New Here ,
May 17, 2018 May 17, 2018

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I'm having the same errors.

Film was cut in Premiere 2017, upgraded to 2018. Trying to collect all footage onto one drive (currently divided among 3). Have deactivated copying preview links and a few suggestions in this thread and not having any lucky.

project error.jpg

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Explorer ,
Aug 01, 2018 Aug 01, 2018

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same issue here. no fix. no workaround. so? what shall we do next?

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Explorer ,
Aug 01, 2018 Aug 01, 2018

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1. delete all your proxies

2. check if you have special characters in your video/photo/work files naming like + # $ or whatever ( I found to have a Spanish character in one mov file)

3. delete adobe premiere cache

4. it should work.

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Engaged ,
Oct 15, 2018 Oct 15, 2018

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I'm having the same issue. Makes it hard to do professional work on schedule when I can't easily output my project for color correction. Now I have to manage the files manually? It would be great if you guys could do a little more testing on this before you release the software.

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New Here ,
Oct 19, 2018 Oct 19, 2018

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I have the same problem and still no solution. It already occurred from version cs 5.5 now with CC 2018 again in the same embarrassing problem. For those who work with other colleagues is a very serious problem.

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New Here ,
Oct 19, 2018 Oct 19, 2018

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I did the uncheck save previews thingy and it worked for me.

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New Here ,
Feb 08, 2021 Feb 08, 2021

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This worked well for me too! Thanks (Premier Pro 2020)

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New Here ,
Nov 02, 2018 Nov 02, 2018

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I had the same problem. After removing all special characters ( _ * `; ) it worked fine.

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Participant ,
Nov 19, 2018 Nov 19, 2018

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Transcoding files fixed my problem.

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Explorer ,
Apr 17, 2019 Apr 17, 2019

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Yup - I've come against this so often, I don't even try to use the project manager anymore.

This is 2019, mind you.  At least 4 years after this problem started being reported to Adobe.

If they haven't fixed it in 4 years, I don't like the chances that they ever will, to be honest. 

And yes, that's ridiculous.

I don't even want to transcode most of the time - just looking for all the media files to be copied to another directory.  If it is special characters that are the hiccup - it shouldn't take 4 years to fix that shortcoming in the code.  And it certainly shouldn't take 4 years to return a more useful error than 'UNKNOWN ERROR'.  If they had the courtesy to tell you which file the problem occurred with, which should not be rocket science, you'd save people dredging through thousands of media files on a feature, looking for the culprit.

Folks-  I'm self-taught with python, and it isn't even part of my job to code, and I've written scripts that can correctly handle special characters in copy operations.  Adobe should be ashamed of themselves.

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New Here ,
May 20, 2019 May 20, 2019

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This is marked as answered but clearly isn't, an ongoing issue of 4 years - Adobe are you planning on even addressing this??

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Participant ,
Apr 29, 2021 Apr 29, 2021

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Absolutely! I have a HUGE issue with this, as I'm gonna have to make a copied and collected project for the latest show I'm workign on...and I haven't been able to turn out one copied project for at least a year.

 

WHAT THE HELL IS TAKING YOU SO LONG, ADOBE?

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New Here ,
Jun 08, 2019 Jun 08, 2019

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Just to say I've had this on a substantial project today and it's beyond maddening. It takes well over an hour for Premiere to come up with the unknown error right at the end of the copy process. It's impossible to move work around effectively without this and make me think very seriously about looking at other editing options....

... come on Adobe. Thought you were better than this... 4 years and no solution??

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New Here ,
Aug 01, 2019 Aug 01, 2019

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Yep same problem here, should at least be able to tell you where the problem lies.

Time to go back to Final Cut.....

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Contributor ,
Aug 01, 2019 Aug 01, 2019

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I find it difficult to believe that Adobe hasn't spent the time to rectified this problem – or the unsharp-text problem, or the lost-render problem. I remember going through several weeks of research back in 2013, deciding between Premiere and Final Cut. Asking questions on both forums, reading the manuals, going through forum posts, very carefully weighing the pros and cons of each. I finally decided on Premiere because of its easy interactions with other programs in the Adobe suite (PS, Encore, AE and Audition in my case).

I fixed the unknown-error problem by removing special characters, and the problem has never returned, but the other two problems remain. Given what I now know about Premiere, and given that FC is a one-off cost of $299, I'm almost certain I made the wrong decision to go with Premiere. But at least I'm not on subscription. I bought CS6 outright. And I won't be upgrading.

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New Here ,
Aug 14, 2019 Aug 14, 2019

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Once Adobe puts out a new version of Premiere Elements or Photoshop Elements, they just don't want to go back and fix the bugs!!  I, too, cannot get the Project Archiver to work in Premiere because of the "unknown error" message. And others have reported problems with the Shake Reduction feature which apparently isn't going to be fixed by Adobe either. And when I was using an earlier version of Photoshop, the "recently used files" list never updated or cleared out, and was another bug that Adobe just refused to do anything about. If Adobe was smart, they might realize that it's going to be difficult to sell new products in the future if they can't even take time to fix the bugs in the products that they've already put out!

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New Here ,
Sep 19, 2019 Sep 19, 2019

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What I finally did was create a new project, copy just the seq I want and then project manage. That worked for me. 🙂

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New Here ,
Sep 27, 2019 Sep 27, 2019

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To everybody complaining about this issue... The tip from wiliness works perfectly. Just create a new project, then in import media, import the sequence of your final project (the one you worked on). A window will appear, select import sequence + create a folder, then use Project manager, and it should work perfectly.

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