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COAC
Known Participant
June 27, 2023
Question

Project takes forever to export and then fails

  • June 27, 2023
  • 1 reply
  • 2185 views

Hi all,

I'm having some major issues exporting an hour-long training video for my work. I know it is a long video to export, but it takes hours and it failed at the very end which was extremely frustrating. I tried rendering the entire project beforehand to see if that would make actually exporting the project faster (sequence>render entire work area) because I saw online that it could help. After that, when I tried to export, it still said the same 2 hours remaining- I thought it would be less since I already rendered the project. Confused about this.

 

Is there anything I can do or suggestions on what I should check?  I haven't found anything else that could help me here or has worked. There's barely any editing done, just some slips put together and slightly scaled.

 

Export settings: High Quality 720p HD, H.264

 

I'm working on a Windows 10 Pro with 16GB RAM, processor: Intel(R) Core(TM) i7-10700T CPU @ 2.00GHz 1.99 GHz

 

Does anyone have any suggestions? I just need to export this somehow, I don't care if I lose a bit of quality at this point. Not sure where to look at this point. Thanks so much in advance!

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    June 27, 2023

    We could use more info, @COAC 

    1. You tried rendering the sequence first (smart rendering), but did you export with "Match Sequence Preview Settings" and the "Use Previews" button enabled?
    2. What kind of drive are you exporting to? Is it close to being full?
    3. What kind of GPU do you have? Are the drivers updated?
    4. What kind source media is it? Long GOP H.264?
    5. Do you have any GPU accelerated effects applied? Which ones?
    6. Are you using a lot of adjustment layers containing GPU accelerated effects?
    7. Are you using the latest version of Premiere Pro, 23.5?

    Let us know! 

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    C
    COACAuthor
    Known Participant
    June 28, 2023

    Kevin, thank you for getting back to me and being willing to help!

    I tried #1 to export with those extra settings and it switched the format to .mov which won't open on our computers here and I need .mp4 after I checked the "match sequence preview settings". When I change the format back to H.264 it gets rid of the "match sequence preview settings" preset which made my export process longer again, close to 2 hours vs the 40 or fewer minutes I just had for exporting the .mov file.

     

    2. I'm exporting to a network drive that has lots of space available, we all work off of a network drive here so I don't have many other options.

    3. I'm working with an Intel(R) UHD Graphics 630

    4. I checked settings and there are no available updates

    5. Not exactly sure what this question means but I see in my clips properties the codec is MP4/MOV H.264 4:2:0 (Full Range). Image Size: 1920 x 1080, Frame Rate: 59.94

    6. I did very minimal editing, did not use any adjustment layers in this project

    7. I see I am not on the new 23.5 Premier Pro, I'm on 23.4 currently

     

    Let me know if you need more info. Thanks a ton!

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    June 28, 2023

    Thanks, @COAC ,

    Sorry the steps did not work. 

     

    1. Try opening the .mov "master" in Shutter Encoder. Then either "rewrap" it to .mp4, or export it to the desired format.
    2. Export to a local drive, then upload it to the network drives.
    3. You don't have a discrete GPU. You need one as the iGPU is probably not powerful enough for what you are trying to accomplish. Try one of the offerings from NVIDIA or AMD.
    4. You are editing with H.264, which is difficult to export without a capable discrete GPU, and a more modern Intel CPU/iGPU, like an i7 11th gen or later one. 
      1. Next time, in project settings > ingest, choose an editing codec like DNxHR, ProRes, or GoPro Cineform to transcode the files.
      2. You can also create proxies on ingest.
    5. Thanks for the info on the adjustment layers and effects.
    6. Thanks for the info on the version. That should work.

     

    Conclusion: Your issue is a combination of using H.264 media and inadequate hardware. That is why it is taking so long. The first option, to use smart rendering, and then rewrap it to mp4 in Shutter Encoder seems like the best option. You can also get plug-ins to playback .mov files on Windows. 

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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