Project Window Stuck Off-Screen. Any ideas?

Community Beginner ,
Feb 10, 2018 Feb 10, 2018

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-- I'm running Premiere Pro CC 2018 on a macbook pro 15" running High Sierra 10.13.3 --

I had previously opened Premiere at home with my dual monitor setup. Now I'm on the road and when project opens the top windows are off-screen:

Screen Shot 2018-02-10 at 8.01.40 PM.png

When I select a different window arrangement, it gets worse:

Screen Shot 2018-02-10 at 8.02.05 PM.png

I can drag the bottom of the window and resize it but I can't get to the top to arrange it.

Screen Shot 2018-02-10 at 8.02.23 PM.png

Here's how I have attempted to fix it:

- Hooked up an additional monitor. When monitor is attached I can move windows, but the moment I unplug monitor, the windows go back to original off-screen position (no matter where I had placed them while add'l monitor was running).

- I uninstalled and reinstalled Premiere. Same problem as before.

- I restarted Premiere while holding the option key (to trash preferences). Problem still there.

- I created a new project. No change in problem.

Anybody have a good idea? Thanks!

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User interface or workspaces

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correct answers 2 Correct answers

Community Beginner , Feb 10, 2018 Feb 10, 2018
SOLVED: Using a finder window I searched for "Layouts" and found the Premiere Pro layouts folder. I deleted all files inside that. When I restarted my windows were back to normal. (All my previously saved custom workspaces were gone, so I made new ones.)

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Engaged , Feb 16, 2022 Feb 16, 2022
Command+\ worked for me, just brings the entire app to take up the whole screen (in Premiere), easy. THIS is the correct answer. The answer that is marked correct requires you to delete your preferences which is totally unecessary. 

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New Here ,
Oct 16, 2020 Oct 16, 2020

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EUREKA!!!! I HAVE THE ANSWER! LoL

Put your curser on the edge you CAN see, hold down the SHIFT button while dragging the edge inward. It will shrink the entire pasteboard! Keep dragging until the bottom right corner is back in view. I was struggling with this ALL day, then my wonderful IT guy happened to call and told me what to do. YaY!!

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New Here ,
Dec 07, 2020 Dec 07, 2020

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I found that if I just open a new doc that it pops in the correct place then I just scroll down to my missing file on the Windows menu and my missing file appears as a tab also. Then I just delete that new file I made. Pretty quick. I didn't like the sound of searching for folder, deleting files and rebuilding my workspace settings.

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Explorer ,
Dec 18, 2020 Dec 18, 2020

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And if you don't have an edge you can see?

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Explorer ,
Dec 18, 2020 Dec 18, 2020

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I wonder if anyone else finds it incredible that so many of the "solves" for Premiere problems are things like this one:  "problem solved, but I had to completely remake my workspaces."  I know I shouldn't write to this forum when it's late in the evening and I just want to go home but Premiere did FILL-IN-THE-BLANK therefore making my night longer and my work flow a frustrating mess, but for god's sake, Premiere sucks.

 

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Adobe Employee ,
Dec 18, 2020 Dec 18, 2020

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Sorry for the frustration. Make sure you let your feelings known on User Voice where your complaint may be heard by the actual devs of the app. It's mainly users here, sandefilms, so complaints to Adobe devs are largely unheard here. 

 

Regards,
Kevin

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Explorer ,
Dec 18, 2020 Dec 18, 2020

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I appreciate the info, thank you. 

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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I read this in the AE forum with the same problem and an Adobe Employee posted this:

@Stefan Gruenwedel wrote:

This happens to me on occasion as I move from large monitor to laptop while on the go. Just press Command+\ (macOS) and everything will snap into view on the smaller monitor. I assume Control+\ does the same thing in Windows. This works in Premiere Pro too.

 

Also, I found this. It might work with PR:

@Byron Cortez wrote:

 

1) Close After Effects.

2) Set your screen at resolution you want.

3) Shft  + Alt + Cmd immediately when you click in application icon to run it, clic OK.

With this action you clear the preferences and when AE opens it's gonna be ok in fullscreen.

 

Hope this helps.

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Engaged ,
Feb 16, 2022 Feb 16, 2022

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Command+\ worked for me, just brings the entire app to take up the whole screen (in Premiere), easy. THIS is the correct answer. The answer that is marked correct requires you to delete your preferences which is totally unecessary. 

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New Here ,
May 09, 2021 May 09, 2021

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I came here with the same issue, but I actually found another solution - I just moved my cursor to the edge of premiere, so that it switches to the stretch arrows icon, clicked as though i was going to drag the edge of frame, but then held down the command key as well, and dragged. With the command key selected it doesn't resize the edge you've selected, instead it just moves the whole premiere window. 

 

Apologies for terrible wording - very tired - but hope this helps someone.

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