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Z
Zied25578280ptfb
Participant
August 9, 2022
Question

ProRes RAW can't be decoded

  • August 9, 2022
  • 1 reply
  • 1545 views

Hi,

I'm using AMD Ryzen 7 5800H, 32 Gb RAM, Nvidia GeForce RTX 3060 GPU, Premier Pro v22.5. I have followed all instruction from Adobe : https://helpx.adobe.com/x-productkb/multi/prores-raw-support-adobe-video-applications.html

But Premiere Pro still does not decode ProRes Raw files on import. Also tested on Premiere Pro beta v23.0 with the same result.

Is there any solution ?

This topic has been closed for replies.

1 reply

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
August 9, 2022

Zied,

Did you install this? https://support.apple.com/kb/DL2033?locale=en_US

Have you tried Premiere Pro Beta?

 

I hope we can get this working.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Z
    Zied25578280ptfbAuthor
    Participant
    August 10, 2022

    Kevin,

     

    I have already installed Apple ProRes RAW for Windows 1.3 and also tried Premiere Pro beta v23. All drivers are up to date but both PP and PP beta can't decode ProRes RAW...

    Z
    Zied25578280ptfbAuthor
    Participant
    August 12, 2022

    Hi Zied,

    You asked, "Does the issue come from an "incompatibility" with AMD hardware?" I suppose that could be the issue, as signs are pointing in that direction. I will ask the team to do a quick check on that. You should also check out the issue here where the user found a workaround to disable the iGPU on import, then enable it once more after the project is started with the footage already imported:

     

    https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/45414097-bug-of-prores-raw-decoding-on-amd-laptops

     

    Perhaps you can also check and see if that workaround works in your case. Please report back with the results.

     

    Thanks,
    Kevin


    Hi Kevin and Neil,

     

    I just tried the workaround, it works by disabling the iGPU before openning PP and importing the file. I get a grey screen on PP if I enable once more the iGPU when the footage is already imported so in my case the iGPU must be disabled during all the time the project is openned.

     

    Thanks,

    Zied

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