Participant

Answered

Purple and Green Videos

Forum|Forum|7 years ago
April 7, 2018
10 replies
72418 views

My videos act extremely strangely in Premiere Pro. When I import them into the timeline, they look like this:

And if there is significant movement, the purple and green shift too.

(here is the original clip, opened in VLC:)

I've also tried it with Sony Vegas Pro 13, and that works too. It's only in Premiere Pro that these weird colors showed up. I've tried reinstalling and that hasn't worked either.

I have used this on one of my other computers and it works too (my computer is a Razer Blade Stealth)

Anyone have any ideas of what's going on?

This topic has been closed for replies.

Correct answer Vinay Dwivedi

Hi Edna,

You don't have to use the workaround just go to below link and install the latest Intel drivers for your Graphics card.

Support for Intel® Graphics Drivers

Don't update automatically but scroll down and choose your card's model number and then download

Version: 25.20.100.6326

//Vinay

Kevin-Monahan

Community Manager

Still having trouble? See this video.

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Pedro_duh

Participant

This does not work, it updated everything and it's still the same

E

ernestom39432093

Participating Frequently

If you have an Nvidea card go to Nvidea.com and download the GeForce Experience Software. GeForce Experience

Re-download your card's software, restart the computer and your drop down will have both Mercury Playback Engine GPU Accelerator CUDA and Open GL. (File/Settings/General)

For my PC, CUDA works better. It runs off of the CUDA Cores on your GPU.

A

Akari

Inspiring

This worked for me. Thanks!

B

Brian Biggs

Participant

I'm using a Nvidia 960M graphics card, and this was happening for me too. I updated my drivers, but the issue persisted. Changing the acceleration from OpenCL to CUDA fixed the issue.

brianb1002

Participant

Yep..this fixed my issue!! Thanks for this!!

Y

yejinj18906773

Participant

I LOVE YOU. SERIOUSLY. YOU SAVED MY LIFE. WISH YOU HAVE WEALTH WHEN YOU BREATH IN AND HEALTH WHEN YOU BREATH OUT.

V

victorh79503717

Participant

Thanks so much it worked!!

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andred1234

Participant

I had the same problem and a person at Adobe Customer service resolved it. When you open your project you go in

FILE / PROJECT SETTING/ GENERAL in video rendering and playback in RENDERER you change:

Mercury Playback Engine GPU Acceleration (OpenCL)

FOR

Mercury Playback Engine Software Only

Hope it will help! Camélia

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Radiant_outfit98A5

Participant

Thank you so much! Finally, I can edit videos on my new pc! Thank you

alis50189006

Participant

I'm having the exact same problems when I import video. I tried uninstalling, and reinstalling.

I've tried older versions, no go.

Is it my video card? I have a pretty decent Intel processor with a built-in video card. I mean, the videos work fine in other players. Is it my version of Windows being bad?

alis50189006

Participant

I tried it in After Effects, also same issue, but when I export it, it comes out fine. Also, AE is crashing a lot for me. Maybe it is my Intel built-in video card? Maybe I need to get an actual dedicated video card to take the stress of graphic processing from my processor?

Toni BDHW

Participant

kinda having the same problem. Yesterday i made the new update could it be possible that this makes the problem ?