"create captions" not working - only for VERY short transcriptions

Community Beginner ,
Apr 11, 2022 Apr 11, 2022

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Hi,

 

I am currently in my 7-day free trial phase. The transcription and automatic subtitles function is very important for my decision to buy premiere pro or not.

 

Problem: With very short transcriptions everything works fine. But as soon as a transcription is longer than approx. 60 characters, the creation of subtitles doesnt work. The bar never moves, so that I have to press "cancel" at some point.

 

I have read some forum posts about similar problems. I tried deactivating my firewall and anti-virus software, I have tried all sort of different older versions as well after first using the latest version (22.2.0 build 128)

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Adobe Employee ,
Apr 11, 2022 Apr 11, 2022

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Hello maarten,

Sorry for this. Is your computer meeting system requirements? If so, speech-to-text transcription should work as expected. I wrote this FAQ that may contain some troubleshooting steps for you. Can you check it out? https://community.adobe.com/t5/premiere-pro-discussions/faq-premiere-pro-troubleshooting-speech-to-t...

 

Thanks,
Kevin

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Community Beginner ,
Apr 12, 2022 Apr 12, 2022

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It doesnt meet the minimal requirements, you're right. However, the transcription works fine... just the creation of the subtitles doesnt work.

 

Im thinking about buying a new computer, but I'm worried it might still not work.

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Adobe Employee ,
Apr 13, 2022 Apr 13, 2022

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Hey there,

I understand your concern. If you like, upload a sample video clip to Creative Cloud or DropBox, and I can check it for you. I hope I can help you!

 

Thanks,
Kevin

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Community Beginner ,
Apr 15, 2022 Apr 15, 2022

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It's working fine... Thank you

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