Skip to main content
M
Michael Garretson
Participant
January 24, 2023
Answered

"Create captions" not working.

  • January 24, 2023
  • 79 replies
  • 10316 views
The transcription process works great. As soon as I click the "Create Captions" button, I get the screen below, and it never changes. I can cancel it an go back to the transcription, but can not get any further. I've tried resetting my Premier settings, and resetting the workspace. I've even uninstalled and re-installed. Any assistance would be appreciated.
    Correct answer Stan Jones

    This is a bug report carried over from UserVoice, started July 26, 2021 (I think version 15.4, PR 2021). When posted here on 1/24/23, it had 36 votes. It was one of various bugs in different versions that shared a symptom of captions not being created from a transcript. From more recent comments in this thread, I am not sure what version users are running and which of the various bugs they are experiencing.

     

    I could not replicate the original bug, but I believe that it was fixed in the PR 2022 version.

     

    If you comment in this thread, would you please indicate the version of PR you are using? And what particular symptom you get?

     

    Screenshots are not carrying over from UserVoice (or at least did not so far). To see any screenshots, here is the link to UserVoice for this bug:

    https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/43854591--create-captions-not-working?page=1&per_page=20

     

    Edit: 5/2/23 The UserVoice posts are no longer available.

     

    Stan

     

    79 replies

    Show previous replies
    A
    Amara246591810rvr
    Participant
    January 24, 2023
    I found that the in and out time codes were completely wrong. I refreshed and duplicated project but ended up having to reset in and out points and then retransribe and it did eventually work
    N
    Nige72
    Participant
    January 24, 2023
    It seems to be all about the timecode of the transcription. If timecode of your transcription is way off, when you generate captions, you get a blank caption channel generated. And the timecode seems to be off when I'm in the office where we have a firewall on our internet. As soon as I regenerated the transcript at home (no firewall) I got sensible timecode on the transcript and then the captions generated successfully from that.

    Next time it happens at work I'm going to try using my phone as my WiFi hub to bypass the firewall. My guess is the transcript will then have accurate timecode and that the caps will be generated properly.
    serrini
    serrini
    Known Participant
    January 24, 2023
    Solution for me is what works with most problems in any program, simplify the workload. I took just the audio I wanted to transcribe and put it in a new sequence. I also didnt ask the program to recognize who was speaking. Worked no problem.
    S
    SOURE5C7F
    Known Participant
    January 24, 2023
    The same thing happens to me about 50% or 60% of the time. But in my case it doesn't even show the progress bar, it just goes to a blank captions panel. Pleaase someone fix this! Everything was working so well until I started having this issue.
    R
    Renato28034041dvsf
    Participant
    January 24, 2023
    Try setting in and out points in your timeline. It worked for me
    F
    Florent5C4A
    Participant
    January 24, 2023
    I have a theory but no guarantee it is link. The issue seems to happen when the time-code in the transcript is crossing over between 2 paragraph. For example the previous paragraph finishing at 02,13,03 and the next one meant to start at 02,13,02. this 00,00,01 time incompatibility might create a glitch preventing the caption to be creating... I can be wrong but I thought to share that here in case it help solving the issue for Adobe team.
    M
    Merri-May0D4D
    Participant
    January 24, 2023
    I have contacted the help line and had Adobe take over my computer twice and they seem to get it going, but I'm not sure how! When I open a new project the same problem happens. No blue highlight, no text on the timeline. Though sometimes if I exit the program, then start a completely new sequence I can get lucky...but it is hit and miss. Such a great function, such a frustrating situation.
    Kerstin Ebert
    Adobe Employee
    Kerstin Ebert
    Adobe Employee
    January 24, 2023
    Hi Louis Xavier,

    thanks you for posting that. Yes, it would be very helpful if you could share your project so we can investigate further.

    Thank you!
    LouisXM
    LouisXM
    Participant
    January 24, 2023
    My fix for this was to use a sequence that I had been using as a template since the previous version. Somehow the newer sequences don't get the transcription data properly and you end up with the transcription not following along the timeline. I think the metadata for each word isn't getting through properly somehow. So when you go and create captions, since it doesn't know when the words actually come out, it will generate nothing.

    You'll notice that in the transcription tab, it's not highlighting the words in blue as the timeline progresses.


    I'm attaching a project file with the sequence I mentioned. I hope this helps!
    mslater92
    mslater92
    Participant
    January 24, 2023
    FIX (for me at least)

    I was having this issue when I was sending a single audio track to Adobe. I changed the setting to "Mix" and it worked again. The timecodes were off when I had it set to the single audio track and I think that was the problem.
    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices