Participant

Answered

"The importer reported a generic error"

Forum|Forum|13 years ago
August 14, 2012
25 replies
237162 views

Whilst this is a useful error message, it still hasn't helped me resolve the issue.

I currently have 5 sequences, all containing the same file type - but when I load the premiere pro file it asks me the location of two of the files, both in seperate sequences - all the other files are located just fine. I pointed the "Where's this file..." process in the right direction and on two of the files (the two missing ones) I got the above error message. Why? How can I fix it?

The file types are .MTS.

I did start the project in CS5.5 and then when I got CS6 I opened it up in that, and it converted everything just fine. It's only when I've re-opened the project the next day I got this problem. Could this be the reason? But why only two of the files and not the rest?

Thanks in advance for your responses!

This topic has been closed for replies.

Correct answer excited_Genie16B8

Changing anything inside the top level folder for tapeless media is generally not a good idea. It can break functionality in some cases.

This likely would have been resolved by deleting the Media Cache files and cleaning the Media Cache Database, which won't break anything.

Show previous replies

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Darik Datta

Participating Frequently

I just had this exact problem. I sequence I had been working on for weeks suddenly had media file go offline for no reason at all. It was an MTS file.

Premiere caused the bug. The problem was the .xmp file that premiere had created next to the MTS file had gotten corrupted by Premiere at some point when I was editing the sequence. I deleted the .xmp file and used the "Replace Footage" command and selected the original MTS file and everything was restored. Prior to deleting the XMP file, the "Replace Footage" command would give me the "generic error" (thank you so much Adobe for your useful error messages).

Apparently from time to time Premiere will randomly whomp .xmp files when you are editing sequences that contain the clips they go with.

I

Iris_F__Lin

Participant

Try to copy+paste your original clip to another folder and import it again. But make sure the clip itself is good, not damaged.

S

Siddharth5FCE

Participant

Bro you are a genuis

G

goforo

Participant

Just had the same problem and discovered that it was the result of removing neat video noise reduction plugin for premiere. Once I reinstalled, everything linked up without a problem.

R

Richard2807

Participant

I also had this problem with MTS files from my PANASONIC HMC151 camera.

There was no problem when I first loaded the there was no problem. But when I returned to a project after a week to do some minor alterations for my client, 3 out of the 15 clips were off-line and reported as having a GENERIC ERROR.

When I tried to re-import them same problem occured. Copying the files and re-naming them 10014.MTS in stead of 00014.MTS did the trick wich means there is nothing wrong with the files itself.

I hope this helps some-one who like me was in desparate need with a deadline come closer every minute.

E

excited_Genie16B8Correct answer

Legend

Changing anything inside the top level folder for tapeless media is generally not a good idea. It can break functionality in some cases.

This likely would have been resolved by deleting the Media Cache files and cleaning the Media Cache Database, which won't break anything.

The Viking DP

Participating Frequently

This doesn't answer anything. Not sure why it was marked the correct answer. I tried deleting/cleaning up media cache and it still didn't solve it.

N

NathanjrbAuthor

Participant

Sorry also, one other thing:

My camera has shot at 25fps - but when I open the new sequence it tells me 'the sequence settings are incorrect, do I want to auto change them to the correct ones', so I clicked yes - and now the sequence settings are 50fps when that's actually incorrect. Very confusing :/

The camera is a Panasonic TM700

John T Smith

Community Expert

First, about sequence settings

Please NOTE that the PPro CS6 screen may look a bit different

For CS5 and later, the easy way to insure that your video and your project match

See 2nd post for picture of NEW ITEM process http://forums.adobe.com/thread/872666

Second, about MTS files

CS6 Bug AVCHD http://forums.adobe.com/thread/1004369?tstart=0

-and http://forums.adobe.com/thread/1004369?start=0

Third, do be sure you update to PPro 6.0.1

All Adobe updates start here and select product, read to see if you need to install

updates in number order, or if the updates are cumulative for the individual product

http://www.adobe.com/downloads/updates/

Kevin-Monahan

Community Manager

I have the exact same problem. I've been working on the same project on and off for months, when a clip went offline this morning.

What worked for me was making a copy of the footage and moving it to a different folder. It instantly fixed the problem. It's a short term fix for something that Adobe should be addressing.

nicburon wrote:

I have the exact same problem. I've been working on the same project on and off for months, when a clip went offline this morning.

What worked for me was making a copy of the footage and moving it to a different folder. It instantly fixed the problem. It's a short term fix for something that Adobe should be addressing.

Thanks for reporting Nic.

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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