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"Update required" - cant install Premiere pro, dont think my computer is to old.

New Here ,
Jul 07, 2024 Jul 07, 2024

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Hi! as the topic says, i get this "Update Required" when i try to install premiere pro. also says "Not Compatible" But i tSpecs.jpghink it should go. please help 

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Error or problem , Hardware or GPU , How to , Performance

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correct answers 1 Correct answer

Community Expert , Jul 07, 2024 Jul 07, 2024
quote

Creative Cloud download gives me a .dmg file, how to use this on windows? Its asks me wich app i want to open it with...


By @joakim38465906udcv

 

That´s an indication that something is wrong at your end since dmg-files are for Mac and not Windows. If i use Edge as my browser the site autodetects that i am on Windows and thus provide me with the expecting exe-file.

 

Which browser do you use?

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Community Expert ,
Jul 07, 2024 Jul 07, 2024

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Have you installed the latest Studio Driver from Nvidia? (Important: Studio Driver)

 

NVIDIA Studio Driver | 555.99 | Windows 10 64-bit, Windows 11

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New Here ,
Jul 07, 2024 Jul 07, 2024

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I use the program "Driver Easy" for my maintance on the computer. should be updated

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Community Expert ,
Jul 07, 2024 Jul 07, 2024

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I use the program "Driver Easy" for my maintance on the computer. should be updated


By @joakim38465906udcv

 

Yes it should be, but is it? 🙂

 

When Driver Easy update, does it update to the Studio Driver or not? The default when downloading from Nvidia is to get the Game Ready Driver and that´s probably the one Driver Easy grabs as well. Worth checking out.

 

Downloading the Studio Driver directly from Nvidia and install it manually is the best and fastest way to solve that issue and questions in one go.

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New Here ,
Jul 07, 2024 Jul 07, 2024

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Yeah i used the link u sent me, and its updated with the latest. Still get the compability error when trying to download Premiere pro

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Community Expert ,
Jul 07, 2024 Jul 07, 2024

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Yeah i used the link u sent me, and its updated with the latest. Still get the compability error when trying to download Premiere pro


By @joakim38465906udcv

 

Do you know if the GPU driver for the CPU is updated? I noticed that the Ryzen CPU has a GPU as well and wonder if that could be the thing that confuses the installer, iow that the installer sees just the GPU on the CPU and if it has an older driver, etc the installer throws an error message. Do you have a screen dump of the error message?

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New Here ,
Jul 07, 2024 Jul 07, 2024

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Everything is up to date. Yeah the Ryzen has intergrated GPU thats what i feel is the main issue, i changed it in Nvidia control panel. still no success

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Community Expert ,
Jul 07, 2024 Jul 07, 2024

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Everything is up to date. Yeah the Ryzen has intergrated GPU thats what i feel is the main issue, i changed it in Nvidia control panel. still no success


By @joakim38465906udcv

 

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New Here ,
Jul 07, 2024 Jul 07, 2024

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Creative Cloud download gives me a .dmg file, how to use this on windows? Its asks me wich app i want to open it with...

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Community Expert ,
Jul 07, 2024 Jul 07, 2024

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quote

Creative Cloud download gives me a .dmg file, how to use this on windows? Its asks me wich app i want to open it with...


By @joakim38465906udcv

 

That´s an indication that something is wrong at your end since dmg-files are for Mac and not Windows. If i use Edge as my browser the site autodetects that i am on Windows and thus provide me with the expecting exe-file.

 

Which browser do you use?

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New Here ,
Jul 07, 2024 Jul 07, 2024

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wow! Problem solved, ive been using Opera for a long time, now i logged in on Chrome, and can download/install from adobe right away. xD

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Community Expert ,
Jul 07, 2024 Jul 07, 2024

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thanks for posting your update...  sometimes the simplest solutions are the right ones...  

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New Here ,
Jul 07, 2024 Jul 07, 2024

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haha yeah for real! so simple but yet so hard! 🙂 Have a great night, thanks for all the support guys!

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