"We were unable to open the file on disk" Import error on Premiere.

[ananthv54837785]

Hello,

    Lately I've been having issues importing and even reading video files through premiere on windows 10. I downloaded VLC player and all the videos from my camera are not detected when I search for them when I try to import even though they are all in .Mov format. So I tried to convert from .mov to .264 mp4 format and when I get an Error message saying "We were unable to open the file on disk". I have tried installing new video players like Quicktime and converting to different formats. I already tried reinstalling but that didn't seem to help either. I have googled for solutions but no one really seems to have an answer. I would really appreciate the help if anyone has any solutions.

Thank you.

[R Neil Haugen]

What kind of computer are you using? OS/CPU/RAM/GPU/vRAM ... and the number-dot-number version of PrPro from the Help/About dialog box.

What camera? What settings?

Are you uploading the contents of the card to a drive on your computer, and trying to import to PrPro from an attached drive?

And ... please download MediaInfo, drop a file onto that program's icon on your desktop, and then go into that app's "Tree View" ... do a screen-grab of the video section of the Tree view dialog, and post that back in your reply.

Neil

https://mediaarea.net/nn/MediaInfo/Download

[ananthv54837785]

i use windows with a 16gb ram and gtx 1080 graphics card. I am on the 11.1.2 build of PrPro. My camera is a canon EOS rebel t7i. I am using a laptop so i insert my chip into my laptop and then try to import. I have tried using a drive as well but that does not work also. The last time PrPro worked for me was around march on an older laptop that had windows media player.

[R Neil Haugen · Accepted solution]

PrPro can't work with the media on a removable card, it has to be on a drive ... either an internal, or a fast external such as the latest Samsung T ... 5, now? ... USB3. So the first thing is to copy the media folder from the card to a drive, then import from their.

Neil

[ananthv54837785]

So I tried to copy the media folder from the card to my hard drive. When I went to import into PrPro the media does not show up in the folder that I copied it onto, even though it was .mov. So I converted the .mov file to .mp4 and it did show up. However, after trying to import it still gave me the error message that has been plaguing me "We were unable to open the file on disk" .

[Ann Bens]

Has Premiere ever worked properly?

You copy from card to hdd first then ingest via Media Browser.

[ananthv54837785]

On this laptop no it has not but on my original laptop it has. I already tried to do that but it still gives me the error messages.