Participating Frequently

Question

Random Frames turning Gray.

Forum|Forum|4 years ago
March 12, 2021
3 replies
3866 views

I have been working on a video for the last couple of months and recently, some frames in my timeline are turning gray. This happens when scrubbing and during playback as well as when the video is exported. I have tried Exporting in H.265, H.264 and Apple ProRes with the same results. I know it sounds confusing so I added some screenshots - the first frame is from the video and the very next frame, the screen turns gray. Any advice?

-Robbie

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RobbieMaynardCreatesAuthor

Participating Frequently

Hey everyone,

It looks like the issue lies with the Hue vs. Luma sliders. Whenever an adjustment is made there, it turns parts of those frames gray (even after being rendered). Is this a known bug? I have updated to PP15 and it looks like it does it there too. It also looks like it creates artifacts in the HvsL colors that I change.. very odd.

R

retrodas

Inspiring

Weird

Joëlle Bh

Community Expert

I'm so sorry that you're facing such an annoying problem

it's not a common issue!

I advise you to contact Adobe Customer Support through chat or phone:

https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person that can help you

Chat is available 24/7

Phone support is available from 5 am to 7 pm M-F, Pacific Standard Time.

R

retrodas

Inspiring

Hello there,

Maybe you are running out of workable memory.

Close all other apps, clear your media cahce files, open premiere pro and then try again.

I hope this helps.

RobbieMaynardCreatesAuthor

Participating Frequently

I appreciate the advice! I have tried this a couple of times as I get the warning sign show up every so often but even after freshly clearing my media cache, the same issue is happening. Do you guys think I should open a ticket with Adobe to figure it out?

Joëlle Bh

Community Expert

Your rushes are from the same source? Same camera? And what kind of camera are you using?

RobbieMaynardCreatesAuthor

Participating Frequently

Yes, all of my footage is from my Fuji XT4. Shot in F-Log at 4k 60fps. Nothing has been transcoded or proxied. Everything was fine a couple of days ago but now these grayed out frames are popping up in my timeline randomly.

Joëlle Bh

Community Expert

Can you provide us with your pc specs please and check if the gpu acceleration is on (project settings- general - renderer) ... you might need an update to the gfx card

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