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Tipph2007
Participant
October 10, 2023
Question

Re: An error message won't go away

  • October 10, 2023
  • 2 replies
  • 468 views

Error message... "There was a problem We were unable to sign you in Please try again later (code1) 

 

    This topic has been closed for replies.

    2 replies

    G
    giovannat84605022
    Participant
    May 21, 2024

    Hola!

    Conseguiste solucionarlo? A mi me ha ocurrido lo mismo. 

     

    Ishan Y
    Community Manager
    Ishan YCommunity Manager
    Community Manager
    May 28, 2024

    Sorry for the issue. Are you signed in to the Creative Cloud App? If the issue persists even after signing in to the Creative Cloud App, please try the troubleshooting steps provided in here: https://adobe.ly/3wSLkw9;

    Ishan Y
    Community Manager
    Ishan YCommunity Manager
    Community Manager
    October 11, 2023

    Hey Tipph2007,

    Sorry for the error message. Could you let us know when exactly you see it? Please also share your current Premiere Pro version (Help > About Premiere Pro). A screenshot of the error message could help us better understand the problem. I also recommend checking if the Creative Cloud Desktop App is up to date. 


    Thanks,

    Ishan

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