Re: Premiere Pro 14.3.2 is now available for download!

Forum|Forum|5 years ago
September 14, 2020
2 replies
695 views

Just upgraded to latest version of Premiere Pro and ...... now it will not load at all !
Have tried uninstalling and reinstalling but still no sign of life when trying to load it ..... don't even get to the first screen.
I haven't touched anything else and the previous version was fine just before upgrading.

Help?!!!!

This topic has been closed for replies.

lchapman66

Inspiring

Me too. I reinstalled the previous version and it still works.

Sid CowansAuthor

Participant

Media Encoder also doesn't load ..... creates error >>>>>

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Media Encoder" applicationVersion="14.3.2" build="38" source="Windows-Client" crashType="SIGILL">
<time year="2020" month="9" day="14" hour="14" minute="45" second="6" timeoffset="0" timezone="GMT Summer Time"/>
<user guid="bb3f2249-80eb-4458-9747-5a1a1b409ee8"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="18362" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="16383" machine="Intel(R) Xeon(R) CPU E5430 @ 2.66GHz" model="Intel64 Family 6 Model 23 Stepping 6" cpuCount="8" cpuType="8664" cpuFreq="2667 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1060 6GB" description="NVIDIA GeForce GTX 1060 6GB" driverDate="20200129000000.000000-000" driverVersion="26.21.14.4219" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI\VEN_10DE&DEV_1C03&SUBSYS_143819DA&REV_A1\4&56EA45&0&0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000409" instruction="0x0000000000000037">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFEF671C053" symbolname="seh_filter_exe"/>
<stackStatement index="1" address="0x000000014021B894" symbolname="ScriptLayer::ScriptObject::`default constructor closure'"/>
<stackStatement index="2" address="0x00007FFED9D9C1C0" symbolname="_C_specific_handler"/>
<stackStatement index="3" address="0x00007FFEF89211CF" symbolname="_chkstk"/>
<stackStatement index="4" address="0x00007FFEF88EA209" symbolname="RtlRaiseException"/>
<stackStatement index="5" address="0x00007FFEF891FE3E" symbolname="KiUserExceptionDispatcher"/>
<stackStatement index="6" address="0x0000000004985827" symbolname="dvacore::utility::RunProcessSynchronously"/>
<stackStatement index="7" address="0x00000000048A0B79" symbolname="dvacore::threads::GetIOBoundExecutor"/>
<stackStatement index="8" address="0x000000000489F687" symbolname="dvacore::threads::RepeatDelayFunction::DoNotCallAgain"/>
<stackStatement index="9" address="0x000000000478C974" symbolname="dvacore::config::ChangeOrder"/>
<stackStatement index="10" address="0x000000000478C65C" symbolname="dvacore::config::ChangeOrder"/>
<stackStatement index="11" address="0x000000000478D607" symbolname="dvacore::config::ChangeOrder"/>
<stackStatement index="12" address="0x000000000693640E" symbolname="exo::app::AppBase::Initialize"/>
<stackStatement index="13" address="0x000000014005395A" symbolname="ScriptLayer::ScriptObject::`default constructor closure'"/>
<stackStatement index="14" address="0x00000001400773F5" symbolname="ScriptLayer::ScriptObject::`default constructor closure'"/>
<stackStatement index="15" address="0x00000001401F5246" symbolname="ScriptLayer::ScriptObject::`default constructor closure'"/>
<stackStatement index="16" address="0x00007FFEF7937BD4" symbolname="BaseThreadInitThunk"/>
<stackStatement index="17" address="0x00007FFEF88ECE51" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000004"/>
<register name="RBX" value="0x0000000000000006"/>
<register name="RCX" value="0x0000000000000C24"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x00000000004FB180"/>
<register name="RSP" value="0x000000000014D940"/>
<register name="RBP" value="0x000000000014D9D0"/>
<register name="RIP" value="0x00007FFEF671C053"/>
<register name="EFL" value="0x0000000000000246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</hbLogSessionDllStatus>
</crash>

</crashreport>

Michael Grenadier

Legend

guys, you've got to have realistic expectations for a new release of extremely complex software which has to work on a vast array of hardware and which functions without major issues for most people. Remember, you're mostly hearing from people with issues not with people who are working without major issues.

You can choose to keep earlier versions of the software when you upgrade so you can keep working if things go south. And when you have a problem, Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card. When you don't provide this information, we can't eliminate some obvious possible causes. And although you may have a great deal of expertese in diagnosing and solving these kind of issues, we don't know that and sometimes very basic things slip thru the cracks...

lchapman66

Inspiring

I had the same issue Pr, AE, and ME would not start at all. Not even a splash screen. I reinstalled the previous versions and they all still work.

Windows 10 64-bit

HP XW8600

32Gb RAM

GTX Titan 6Gb

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