Recurring BSOD Crashes When Using 'Maximum Render Quality' in Adobe Premiere Pro

[Nicolai259711503zdn]

I am experiencing a recurring issue with Adobe Premiere Pro when trying to render videos. The problem occurs specifically when I select the "Maximum Render Quality" option. Each time I choose this setting, my computer crashes, and I receive a Blue Screen of Death (BSOD) with the error code System Service Exception.

I noticed that this issue started after I formatted my computer, although I was previously able to render videos with "Maximum Render Quality" without any problems. When I don't select this option, I can still complete the render without any crashes.

I am using the latest version of Premiere Pro, and the error occurs consistently when using "Maximum Render Quality" on all projects.

Could you assist in finding a solution?

[jamieclarke]

Hi @Nicolai259711503zdn - What are your cpu specs?

[Nicolai259711503zdn]

This is the system I am using:

• CPU: Intel Core i9
• RAM: 32 GB
• Graphics: GeForce RTX 3060
• Operating System: Windows 11 Pro
•  

[jamieclarke]

What is your full CPU.  I'm wondering if you have been impacted by the intel bug.  You can read about it here https://www.tomshardware.com/pc-components/cpus/intel-announces-an-extra-two-years-of-warranty-for-i...

I know bios updates have been rolling out but not sure if your system has received any.

https://www.engadget.com/computing/intel-rolls-out-another-fix-for-its-cpu-voltage-issues-120026958....

[Nicolai259711503zdn]

 I have spoken with the supplier, and they are aware of the issue you mentioned, but it does not apply to mine as it is 9th generation.

[jamieclarke]

Do you have any plugins installed?  Have you tried to clear your media cache?  What type of media are you working with?

[Averdahl]

If it started to happen after you formatted the disk and re-installed Win 11 it´s most likely a driver issue on your computer since it has worked without issues before. Old drivers, bad driver/s or new bad drivers...

Go to your motherboard manufacturers homepage and download all drivers to your motherboard, such as Intel Chipset Drivers, etc, etc and install them. The drivers for your graphics card can be downloaded directly from NVIDIA Drivers. Download and use only the Studio Driver.

Start there! 🙂

I noticed that this issue started after I formatted my computer, although I was previously able to render videos with "Maximum Render Quality" without any problems.

By @Nicolai259711503zdn

[Nicolai259711503zdn]

I have updated the graphics card and visited Intel to update the motherboard. It hasn't helped; the issue persists, but I started another project where it rendered without any problems.

[Nicolai259711503zdn]

Hi Everyone 

Found the error!

I have 2 screens connected to my computer, one of the monitors was connected to the motherboard, turns out one of my colleauges had used my monitor when i was on vacation and plugged it in wronly.

[Nicolai259711503zdn · Accepted solution]

Hi everyone 

After thorough diagnostics, I finally found the root cause of my issue. Even after switching the display cable from the motherboard to the dedicated graphics card, the problem persisted. The real issue turned out to be a defective RAM stick. I confirmed this by removing one of the RAM modules, and the system booted up without any issues. This resolved the problem of the computer shutting down unexpectedly.

[Averdahl]

Thanks for reporting back with an update! 🙂

[isaac35622922jso2]

Feel like i need to respond as i was experiencing this issue and could not figure it out. my issue was also the RAM, I had upgraded my ram (advised by my tech support) and hadn't realised each stick has an allocated space ont he motherboard ("A1, A2") - They need to be put into the corresponding slot! I had put them into the wrong slots! Hope this helps.

[Averdahl]

Great info there! 🙂