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red screen glitch

New Here ,
Sep 04, 2021 Sep 04, 2021

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rahmatullah_0-1630782458024.png

I get this red screen glitch when i add a sapphire plugin effect. help

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Error or problem

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Adobe Community Professional ,
Sep 04, 2021 Sep 04, 2021

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A red screen means there is an issue with the decoding.

Contact the vendor.

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Adobe Community Professional ,
Sep 04, 2021 Sep 04, 2021

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If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

If that doesn't work, check if there are updates available for the plugin.

 

If that doesn't work, open a support ticket:

https://borisfx.com/support/open-a-case/

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Adobe Employee ,
Sep 06, 2021 Sep 06, 2021

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Hi there,

This does not look ideal. In addition to the suggestions given by the expert above, could you test the issue after switching video renderer? https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-change-the-video-renderer-in-prem...

 

Let us know if it helps.

 

Regards,

Shivangi

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New Here ,
Sep 12, 2021 Sep 12, 2021

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hi,
i tried changing the video renderer and it is still having this red screen.

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