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tanjas95445528
New Participant
March 8, 2019
Answered

Render error code: -1609629690

  • March 8, 2019
  • 14 replies
  • 165811 views

Hi,

I'm having a serious issue with exporting media. Please help me!

--------------

Export Error

Error compiling movie.

Accelerated Renderer Error

Unable to produce frame.

Writing with exporter: H.264

Writing to file: /Volumes/G-Drive/004_GGZ Wageningen_2018-11-27/02_Export/1.4 Edit- Volwassenen GGZ-_2.mp4

Writing file type: H264

Around timecode: 00:01:21:31 - 00:01:21:47

Rendering at offset: 81,620 seconds

Component: H.264 of type Exporter

Selector: 9

Error code: -1609629690

------------------

This is the situation:

I'm working in a project which is a long-term project of 3 movies. I created the project last december and finished already 2 movies early january. For the 3rd film I had to wait for some extra shooting and I started editing about 2 weeks ago. From this extra material I used some for the elder movies, which I edited earlier, and re edit them.

Exporting the latest movie, with the new clips, doesn't give this error. But the other two movies just won't export! It makes me go mad!  I have been trying for hours to find a solution for this error/ bug

I tried lots of different things:

restart

export to quicktime (while rendering my computer freezes and crash)

relink the media

import the MOGRT files again

duplicate the project.

Put the project on the HDD of my IMAC. For my edit I use a G-drive external HDD

Update premiere to version 13.03

Please, help me fix this error!

      Correct answer Summit22069854j5jq

      Had the same issue, tried all the below methods, none worked. Finally figured it out myself.

      Solution: Open task manager, close all the Adobe creative cloud services running in the background. Reopen the premiere project, select Cuda in the project settings. It should properly work now. 

      Issue was the Creative cloud Coresync running in the backgroud, just end all creative cloud services running in the beackground. Good luck. 

      14 replies

      Show previous replies
      robertd43652856
      robertd43652856
      Known Participant
      December 26, 2019

      I've also got the same error code.
      Details of my particular project/setup are here: https://community.adobe.com/t5/after-effects/quot-accelerated-renderer-error-unable-to-produce-frame-quot/m-p/10820654#M100355

        Enchanting_Wave98A4
        Enchanting_Wave98A4
        New Participant
        May 2, 2020

        Hello There, I'm not sure this will be useful for you b'cuse you asked before 6 months, but if some one have same issue recently this also can be solution:

         

        solution 1: Recheck your imported presets ( downloaded transition or effects from internet ) some of effects not supporting. 

        Solution 2: Resize your video size ( for example:  1080X608 to try some other different size )

         

        i had some issue i tried both of them it works for me!

        Ann Bens
        Ann Bens
        Adobe Expert
        October 15, 2019

        Do you have a Ae comp in the timeline as in Geometry?

        A3user
        A3user
        Inspiring
        September 23, 2019

        "Adobe support just spent two hours fixing this issue. It was a problem with the graphic card."

        How did you fix it?

        I am having the same issue, I have the latest drivers on my gpu and the latest version of premiere. 

          Ann Bens
          Ann Bens
          Adobe Expert
          March 8, 2019

          You need to fix whatever is on the timeline at the given time in the error.

          Can be anything: faulty clip, audio, transition, you name it,

          Delete section,

          reboot,

          do it again.

          See how that goes.

            T
            tanjas95445528Author
            New Participant
            March 8, 2019

            Adobe support just spent two hours fixing this issue. It was a problem with the graphic card.

             

            Edit by Moderator:
            The editor chose Project Settings > General > Renderer > Mercury Playback Engine - Software Only to work around the issue.

             

            Why this worked:

            • With Software Only mode, the GPU is bypassed so the video can be rendered and exported without it.
              • A Software Only export will take much longer, however.
              • Typically, the fix involves purchase of a more powerful GPU if your warning contains any reference to a GPU accelerated process, like Lumetri.
              • Another workaround would be to use smart rendering, which involves changing the rendering codec to a smart rendering one, like ProRes, then checking the "Using Previews" option when exporting, and using ProRes as the output codec instead of H.264.
            • In this thread, some editors have also experienced the error by
              • Including a punctuation mark in the output naming of the file.
              • Using oversized still images. The technique is to prep images so that they are no larger than twice your sequence size prior to importing them.
              V
              virginieb39286102
              New Participant
              March 11, 2019

              What was the issue and the fix with graphic card ?

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