Right and left arrow keys don't work anymore

Forum|Forum|2 years ago
March 12, 2023
15 replies
12084 views

Hi,

For an unknown reason, the right & left arrow keys don't work anymore in Premiere. I can't jump one frame at a time, left or right. The up and down arrows keep working properly. I haven't changed anything in the key mapping or the settings in general.

I checked the forums, it seems other people encountered this problem. In most cases it gets solved by unchecking the "Display audio time units" so that we see proper video frame units. I checked and unchecked this setting, but nothing changed.

I checked that the arrow keys have a proper mapping (in case Adobe changed this setting in a recent upgrade), but everything seems fine there.

I did a complete Premiere reboot, no change.

Has anyone experienced the same problem lately? Any hint to fix it? Thanks!

PremierePro 23.2.0

MacBook Pro M1 2021

MacOS Ventura 13.0

Editing and Playback

Correct answer RobShultz

Please try resetting preferences:

To restore the default preference settings, press and hold the following keys while the application is starting.

Windows: Ctrl+Alt+Shift.
macOS: Command+Option+Shift.

Show previous replies

J

Jean-François23020975xbpjAuthor

Inspiring

Thank you for sharing this fix. It worked for me too. That said, why do we have to deal with such trouble? I have lost quite an amount of time with this issue that adds up to other issues with Premiere. The more I use it, the less reliable it seems.

L

Lucie2940323635l4

Participant

I had the same problem. Resetting everything didn't work, and when using the right and left arrow, the playhead didn't move and the "Graphics & Titles" menu blinks.

I went to Premiere Pro/Keyboard shortcut. In the search bar, I looked for "Step back 1 frame", I dragged and dropped it on the drawing of the left arrow. I did the same with the right arrow but with "step forward 1 frame" and everything is back to normal

C

Charles Desilets

Participant

this worked for me. Thx!

F

FrLalonde

Participant

Resetting preferences unfortunately didn't work for me. I've reinstalled the software and tried from a net new project. I also tried directly on the laptop (as opposed to using my Bluetooth keyboard) and nothing works. When using the right and left arrow, the playhead doesn't move and the "Graphics & Titles" menu blinks (I'm on a Macbook Pro, using the latest Ventura).

The fix that I found was to set my Keyboard Layout Presets to "Adobe Premiere Pro CS6" instead of "Adobe Premiere Pro default" in the "Keyboard Shortcuts..." menu. This is a downgrade in terms of keyboard functionnality, but for my use, it's something I can work with (at least much better then not being able to move frame-by-frame).