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Answered

Right and left arrow keys don't work anymore

Forum|Forum|2 years ago
March 12, 2023
15 replies
12084 views

Hi,

For an unknown reason, the right & left arrow keys don't work anymore in Premiere. I can't jump one frame at a time, left or right. The up and down arrows keep working properly. I haven't changed anything in the key mapping or the settings in general.

I checked the forums, it seems other people encountered this problem. In most cases it gets solved by unchecking the "Display audio time units" so that we see proper video frame units. I checked and unchecked this setting, but nothing changed.

I checked that the arrow keys have a proper mapping (in case Adobe changed this setting in a recent upgrade), but everything seems fine there.

I did a complete Premiere reboot, no change.

Has anyone experienced the same problem lately? Any hint to fix it? Thanks!

PremierePro 23.2.0

MacBook Pro M1 2021

MacOS Ventura 13.0

Editing and Playback

Correct answer RobShultz

Please try resetting preferences:

To restore the default preference settings, press and hold the following keys while the application is starting.

Windows: Ctrl+Alt+Shift.
macOS: Command+Option+Shift.

C

chumlord

Participant

same problem. seems to be this terrible app is terrible. keep trying to jam ai into it though im sure that will fix all the issues with this garbage

Kevin-Monahan

Community Manager

Hey @chumlord,

Try pressing Shift at launch. Reset preferences and delete all the media cache. Let us know if it worked for you. Sorry for the trouble.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

B

BCSFF

Participating Frequently

Just had this happen to me and luckily restarting Premiere fixed it. Really glad I didn't have to remap.

A

Artist38339095iamx

Participant

Thanks man

A

analytical_expert5C55

Participating Frequently

Yes, I think it's important to take a look at your sequence position and see if it's changing (and if it's in Audio Time Units). If it is, pressing the forward and back keys actually do work, but almost as an undetectable rate (which is good for certain cases in audio) that you won't notice it.

K

Khent361878841drd

Participant

Try unchecking the "Show Audio Time Units" in your panel settings.

pfrenetteroy

Participant

I had the same problem and after doing several tests with Adobe technical support for 2.5 hours, the technician's solution was to change the left arrow and right arrow keyboard shortcut to "Step Back 1 Frame" and " Step Forward 1 Frame".

I don't understand why this shortcut has disappeared, I have been editing for 20 years and I have always used my arrows to go forward or back an image. Anyway, it works for me.

lauryd

Participant

Same here.. my "Graphics & Titles" menu blinks I'm on a Space Black Sonoma, 14.3 (23D56)
Thanks for the CS6 option, at least I can work now..!

Eniodis

Participant

Hello everyone,
I have the same issue with "Graphics & Titles" menu blinking when typing arrows keys.
I tried to restore the default preference settings, it doesn't worked,
I tried to create a new sequence, a new project, doesn't worked,
tried to force shortcuts "Step back 1 frame" and "Step forward 1 frame",
it worked, but then, when I use arrows in any custom panels, it goes back or forward ont timeline panel instead of goning left and right on the panel.

I have the same problem at home on a Mac mini m1 Os 14 (premiere pro 23 and 24) and at work on Windows 10 (PP 23 and 24)

Is this a kown issue ? Is there anything i can do ?

Thanks 🙂