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Question

Samsung TV Says not Supported

Forum|Forum|1 year ago
July 26, 2024
3 replies
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Newbie to Pr

Created a short video last year, encoded, and saved as an mp4 file. Played on Samsung TV--no issues. Created another one yesterday, encoded and saved (on same flash drive) as an mp4 file yet the same TV says it doesn't support the format. Would greatly appreciate advise.

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Averdahl

Community Expert

...yet the same TV says it doesn't support the format.

By @Maria38833081r75u

To add to the abowe, i live in PAL land and can playback 25 fps, 24 fps, 30 fps and 29.97 fps on my old Samsung from 2010. However, it won´t playback any non-broadcast frame sizes from that period. So i cannot for example playback 4K.

So i guess the mp4 that wont playback either has a different frame rate and/or frame size compared to the mp4 that works. Or, that the one that won´t work is a H.265 file instead of H.264. Both come in a mp4 wrapper.

M

Maria38833081r75uAuthor

Participant

Thank you. Will check frame size. All else complies with your info.
M

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R Neil Haugen

Legend

USA broadcast has been 29.97, as Warren mentions, and so many TVs simply work with that framerate. Period.

Everyone's mileage always varies ...

M

Maria38833081r75uAuthor

Participant

Frame rate is correct.
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Warren Heaton

Community Expert

On my Samsung (an older 2010 Samsung TV), the video frame rate for an h264 MP4 on a USB stick must be 29.97. Anything else and the file will not play.

M

Maria38833081r75uAuthor

Participant

Frame rate is correct.

Warren Heaton

Community Expert

Do you still have the MP4 created last year and played on your Samsung TV as expected?

It would be helpful to import that and your current movie into Premiere Pro and then use Get Properties to see what might be different about the file settings.

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