screen resolution

Question

when I open premiere pro an error message pops up saying screen resolution is below minimum required 1024 x 768.. my settings are at the recommended use of 3840 x 2160.. however when I close the message the image quality looks fine... how can I stop this message from popping up or can I just ignore it as long as the quality of the video looks fine??

RjL190365 · Answer

Check your Windows display scaling settings. You see, Adobe programs, especially Premiere Pro, do not like display scaling in Windows set to anything higher than 100%. With laptop displays, Windows prefers using scaling settings so high that the effective resolution is reduced to only 1280 x 720 even though the display resolution is 3840 x 2160. This means that for your display, the scaling is set to 300% by default!

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