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gabriel2669981898sa
Participant
April 11, 2023
Question

Screen shuts down in Premiere Pro

  • April 11, 2023
  • 1 reply
  • 2286 views

Has anyone faced this problem before? Whatever I do in Premiere Pro, the entire screen of my computer just shuts down for a cople of seconds and then turns back on. I mention that I have this problem only in Premiere Pro, all other apps work just fine.

I will just attach a sample of this issue.

Many thanks!

This topic has been closed for replies.

1 reply

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
April 11, 2023

Hi Gabriel,

Weird issue. Can we have some baseline info, like computer system details (CPU, RAM, GPU + GPU Driver) and media type? Hope the community can help.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
G
gabriel2669981898saAuthor
Participant
April 12, 2023

I have an All-in One computer from HP

Intel(R) Core(TM) i5-9500T CPU @ 2.20GHz 2.21 GHz

32.0 GB RAM

The media that is in the specific project is a 4k mp4, but I have to add that I encounter the same issue even if I use proxies, so I assume that the footage size or type does not really matter.

I don't know if this is a popular issue, but for me it's just hell editing.

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
April 12, 2023

Hi Gabriel,

Sorry man. I see problems like that when you've either got your overheating issues or your power supply is not beefy enough to handle the required processing you have going. Can you check the temp on your internals? Do you have adequate power going to your components? What kind of GPU are you running?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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