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G
gabriel2669981898sa
Participant
April 11, 2023
Question

Screen shuts down in Premiere Pro

  • April 11, 2023
  • 1 reply
  • 2287 views

Has anyone faced this problem before? Whatever I do in Premiere Pro, the entire screen of my computer just shuts down for a cople of seconds and then turns back on. I mention that I have this problem only in Premiere Pro, all other apps work just fine.

I will just attach a sample of this issue.

Many thanks!

This topic has been closed for replies.

1 reply

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
April 11, 2023

Hi Gabriel,

Weird issue. Can we have some baseline info, like computer system details (CPU, RAM, GPU + GPU Driver) and media type? Hope the community can help.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
G
gabriel2669981898saAuthor
Participant
April 12, 2023

I have an All-in One computer from HP

Intel(R) Core(TM) i5-9500T CPU @ 2.20GHz 2.21 GHz

32.0 GB RAM

The media that is in the specific project is a 4k mp4, but I have to add that I encounter the same issue even if I use proxies, so I assume that the footage size or type does not really matter.

I don't know if this is a popular issue, but for me it's just hell editing.

O
oj.tires
Participating Frequently
April 22, 2023

Do you have any diagnostics tool on your computer, like HWiNFO? If so, could you post a screenshot of your cpu/gpu/ram values and temperatures? Maybe that can push us in the right direction.


I just upgraded to an AMD GPU and all my problems went away, I suggest everyone does the same

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