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Geoff Bartlett
Inspiring
March 17, 2021
Question

Second audio track in multicam crashing export

  • March 17, 2021
  • 1 reply
  • 700 views

Hi,

   I have a multicam clip with two audio tracks, both WAV files from a ZOOM H5 sound recorder. I've discarded the camera audio from the multicam clip. The second audio track is mostly suppressed except for a couple of sections where the primary audio didn't pick up the sound well.

 

The editing process is fine, but my exports through both Media Encoder and PP crash shortly after the audio encoding is finished.

 

I think I have just discovered that removing the second audio track allows the export to complete successfully.

 

Any thoughts on what might be happening here?

 

Environment

  • 2020 iMac 32GB and 2015 Macbook Pro 8GB (yep, it's underpowered both crash)
  • Premiere Pro 15.0
  • Media Encoder 15.0
This topic has been closed for replies.

1 reply

M
Michael Grenadier
Legend
March 17, 2021

do the properties of the audio tracks match and do they both match the sequence settings?  Usually, Premiere will deal with almost any thing you throw at it, but every once in a while, it can help to match everything.  

G
Geoff BartlettAuthor
Inspiring
March 17, 2021

Hi @Michael Grenadier . Thanks for your reply.

 

The audio tracks are both WAV and both came from the same ZOOM H5, different channels.

 

What properties do you have in mind for matching the sequence settings? My next test is to convert the tracks to MP3 and then try the export again - see if that makes a difference.

M
Michael Grenadier
Legend
March 17, 2021

mp3's are probably not a good idea.  They're heavily compressed and can cause problems and loss of quality..  I'm asking about sampling rate and bit depth.  standard for video is 48k 16bit.   and although 44.1 sampling can work if all the audio elements match, if something doesn't match, there can sometimes be problems.  You can check the properties of your sources by control clicking on them either in the project or bin or in the timeline and choosing properties.  In the sequence, make the sequence active in the timeline (or in the project/bin) and going to the sequence menu and choosing "settings."

 

You might also try installing an earlier version of Premiere.  15 (or premiere 2021 - I have a serious problem with adobe's naming conventions...) is brand new and the latest version of 14 might be worth trying.  15 allows you to export an xml which will apparently open in 14 so you won't lose any work...  Keep us posted on your progress.  If you need more help, keep posting.    These kind of problems are never easy to troubleshoot from a distance...

 

Another thought if you were using the audio as part of the multiclip would be to "flatten" the audio tracks and see if that helps.  Duplicate your sequence before trying this....  and if the process isn't clear...  post back.

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