Second monitor / Playback not working / MSI P65 Creator

Report · May 03, 2019

Hello everyone

I recently bought a MSI P65 Creator. But playback won't work if I use a second monitor. At first it was working, but when I select footage to preview before I put it on my timeline it freezes and I have to restart Premiere.

Is this because my second monitor is connected to my NVIDIA Graphic Card while the main monitor is using the Intel Graphics?

And if so, is there a way to get around this?

I didn't had this problem on my previous laptop.

My laptop specs:

Intel Core i7-8750H

NVIDIA GeForce GTX 1060 (6GB)

RAM: 16GB (DDR4)

Report · May 03, 2019

There is a bug in the current release concerning Transmit Out and apparently occasionally simple second monitor hookups. Although it's more normally affecting those like me who wish to control which of the three monitors Transmit goes to, and Pr disagrees. Passive resistant, allows you to check a monitor but as you close the dialog, simply ignores your action and reselects the other monitor.

How do you have the OS set to use that second monitor ... extend onto it, see as "one" space, what?

Are you transferring the complete UI over to the second monitor?

Are you working some parts of Pr on the laptop, some on the second monitor?

Neil

Report · May 03, 2019

It's extend onto it.

Normally I transfer the entire UI over to the second monitor and I move the playback panel to my main monitor.

I also tried using Premiere Pro 2018.

Report · May 03, 2019

UI on second monitor using Program monitor on the laptop screen "should" work, and yea, I'm wondering if there's a problem then for using the in-built graphics for the laptop screen confusing Pr.

Two questions ... first, does this change if you set Mercury Acceleration to "software only" so Premiere ignores the nice 1060 card?

Second ... any way in the settings for the OS or the GPU that you can get the laptop screen running from the GPU?

Neil

Report · May 07, 2019

Thanks for the reply.

I tried the things you said but it doesn't solve the problem. It also doesn't look like I am able to switch the GPU for my laptop screen.

Report · May 07, 2019

Some laptops are setup so that the onboard GPU isn't "de-selectable" at least for the laptop screen or in general. Pr sometimes has difficulty working with the paired GPU setup. Sadly ...

Wes Howell ... any further help on this?

Neil

Report · May 07, 2019

Not sure on this one as I don't have access to that hardware.

It may be worth looking into seeing if the Intel GPU can be disabled in the BIOS?

Otherwise, I would recommend pinging Adobe support on this one.

Wes

Report · May 17, 2019

I have the same Problem now with my brandnew p65 creator with the GTX 1070.

Any Solutions?