Skip to main content
D
defaultk72oseiadc81
Known Participant
September 13, 2021
Question

Serious Error Has Occurred

  • September 13, 2021
  • 5 replies
  • 1080 views

I receive a serious error about 10 minutes into editing a project, recovery projects have this same issue as well.

Here is an excerpt from the crash log:


"Crashed thread: 138 [25820] THREAD_PRIORITY_NORMAL


Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: Access violation reading location 0x0000000000000020
Exception Message: 3221225477 The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.


Application Specific Information:
C:\Program Files\Adobe\Adobe Premiere Pro 2021\dvaaudiofilterhost.dll

 

Thread 0: [15488] THREAD_PRIORITY_NORMAL
0 ntdll 0x00007ffa15e4cea4 NtWaitForSingleObject + 20
1 KERNELBASE 0x00007ffa135019ce WaitForSingleObjectEx + 142
2 MSVCP140 0x00007ff9f36529ef Thrd_join + 31
3 CRClient 0x00007ffa0deb27df SetCRSignatureVerificationPreference + 44239
4 KERNELBASE 0x00007ffa135ec247 UnhandledExceptionFilter + 487
5 ntdll 0x00007ffa15e55270 memset + 5040
6 ntdll 0x00007ffa15e3c776 _C_specific_handler + 150
7 ntdll 0x00007ffa15e5217f _chkstk + 287
8 ntdll 0x00007ffa15e01454 RtlRaiseException + 1076
9 ntdll 0x00007ffa15e50cae KiUserExceptionDispatcher + 46
10 dvaaudiofilterhost 0x000000000f3a77a1 dvaaudiofilterhost::AudioFilter::ValidatePresetVersion + 12177
11 dvaaudiofilterhost 0x000000000f395af0 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]"

 

System:

i7 4770k

32gb Ram

GTX 1080

 

This topic has been closed for replies.

5 replies

R Neil Haugen
R Neil Haugen
Legend
September 15, 2021

Having trouble thinking of what that could be if the track's not locked. Unless the audio connected to them was locked ... ?

 

Neil

Everyone's mileage always varies ...
D
defaultk72oseiadc81Author
Known Participant
September 15, 2021

No nothing is locked. My timeline length is over 24hrs, could that be part of it? Still think I should be able to move clips from one track to another or overwrite clips. 

    R Neil Haugen
    R Neil Haugen
    Legend
    September 15, 2021

    There are some issues with audio and playback in general right now. Doing things like setting the audio hardware default input to 'none' can help with a lot of projects. Weird as it seems.

     

    But glad you've got this working at least!

     

    Neil

    Everyone's mileage always varies ...
    D
    defaultk72oseiadc81Author
    Known Participant
    September 15, 2021

    Hi Neil,

    I just ran into another issue. I'm unable to move clips around my timeline. Right now I need to switch the order of two clips. I'm using the selection tool, it appears none of the tracks are locked and the tracks with clips that I'm attempting to move around are selected. Other sequences don't present this issue. When I try to move something I get one of those circle with a diagnol line through it signs, like a do not smoke sign. Is there some sequence lock feature that I'm missing? 

    R Neil Haugen
    R Neil Haugen
    Legend
    September 15, 2021

    I assume you're talking a 2 TB "pile" of assets, not the project file itself.

     

    One thing that does help with massive projects for assets is to use their Production mode rather than stand-alone projects. I am a one-person shop, and use it for my entire year worth of jobs because it makes it fast and easy to grab anything I've done for another job ... graphics, broll, audio ... and use it in a new one without duplicating assets.

     

    And as you build a production, being as the assets are dispersed in the different projects and simply referenced from those projects, PrPro doesn't load the full meta of every asset in the entire production up at one time. Making it run better, smoother, more reliably.

     

    Here's the information on that ... and it is a very different setup.

    Using Productions

    Production Reference Manual

     

    Essentially you start by creating a new production, which creates a folder on disc. In PrPro, within that production folder, you build out your project by right-clicking/add folder. Add folders as your organizational structure.

     

    Within folders, you add projects to hold part of a project. Such as Day 1, Day 2, Broll, Audio Library, whatever. Within those projects you simply add the assets for those bits.

     

    You make another folder with projects for your working sequences.

     

    And simply drag/drop files from their 'holding' projects onto your sequences. No duplication of files or assets, no massive load of cache data, it just works.

     

    Neil

     

     

    Everyone's mileage always varies ...
    D
    defaultk72oseiadc81Author
    Known Participant
    September 15, 2021

    Thanks Neil, I'll consider giving that a try if I need to. I'm assuming that I'd have to start over by doing that and lose the 15 hrs I've already spent on this project. One thing that still bugs me is that I wasn't having any issues prior to this most recent update. 

     

    I've tried almost everything at this point, and just thought to check my sequence settings. The editing mode was automatically set to Sony XD-Cam. Is there a better option for mixed-media, all Canon DSLRs but different codecs and bit-depths? Any other settings I should pay attention to? 

     

    It's still pretty early on in editing this project so if I have to restart I will, but I'd rather save myself the work if possible. 

    D
    defaultk72oseiadc81Author
    Known Participant
    September 15, 2021

    I hope I'm not speaking too soon but I believe I fixed it.

    I changed the editing mode to DSLR, however I don't think that was the culprit.

    I think the culprit was along with my multi-cam sequence I had all of the audio files from each of the cameras in the sequence, in addition to the recorder that I was syncing to. I've deleted the camera audio files and the project is playing and pausing smoothly now, before there was about a 3 second delay when I would hit play before it would start playing. I think this also explains why I had better performance on the Mac, the processor on that computer is much faster and the machine is built for running Logic Pro so I think it has a better time playing multilpe tracks at the same time. 

     

    I'm guessing that the added stress from the extra audio files was too much for the HDD to recall all at once. 

     

    I'd like to leave this thread open for another day in case I experience the issue again, but hopefully it is solved. 

      R Neil Haugen
      R Neil Haugen
      Legend
      September 15, 2021

      Interested to see if the same thing happens in other projects, or just this one.

       

      Neil

      Everyone's mileage always varies ...
      D
      defaultk72oseiadc81Author
      Known Participant
      September 15, 2021

      Just did 25 minutes of work in another project without a crash. I'll also try the crashing project on different machine tomorrow. 

      R Neil Haugen
      R Neil Haugen
      Legend
      September 15, 2021

      Try this: create a new project. Go to the Media Browser panel, and navigate to the other project's .prproj file. Click it, and Import a sequence from that project into the new one. Maybe start with one that was working if you have one.

       

      If that works fine, import the problematic one and see if it works in the new project. As if there's some corruption in the project file, this can get around that.

       

      Neil

      Everyone's mileage always varies ...
      R Neil Haugen
      R Neil Haugen
      Legend
      September 14, 2021

      What media are you working with? And with what effects applied?

       

      Can you load a different project and work?

       

      Neil

       

       

      Everyone's mileage always varies ...
      D
      defaultk72oseiadc81Author
      Known Participant
      September 15, 2021

      I'm working with 3 cameras, 5D MK-IV, R5, and 7D. It's approximately 2.3TB of footage. Only effect that is applied is a CLOG-3 lut applied to the R5, however I'm working in multi-cam with composite preview and am just have my MK-IV selected which has no effects applied. I can attempt to work on another project tomorrow, this one is more pressing. 

       

      Today I tried reformatting my project drive to NTFS/64kb and copying the files over from the backup drive. No luck, still having the same error. I've also noticed that the preview takes a few seconds to start playing, and my ripple delete cuts take a few seconds as well. Last week, priror to this update, I was not having these issues. 

       

       

      D
      defaultk72oseiadc81Author
      Known Participant
      September 15, 2021

      I've also cleared my media cache and updated my card to the latest driver. 

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices