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paland89
Known Participant
August 11, 2018
Question

Slow response Premiere Pro

  • August 11, 2018
  • 7 replies
  • 8337 views

Hi,

I have a very powerful computer.

i9-7940x CPU (14 core)

64GB Ram

Nvidia 1080Ti

Two SSD, an HDD and some external drives,

3 screens connected

Still I have a lot of problems getting premiere to run smoothly, If I press the play button it usually takes 5-15 seconds for the video to play back (sometimes only audio plays, sometime nothing happens, and sometimes I get the yellow "media pending" screen).

I edit footage from the Sony a7 mk iii, DJI phantom 4 pro, and some GoPros (everything i 4K). I still believe my computer should be able to handle this. Does anybody know why it is so slow, or have any tips? Would greatly appreciate it!

I have my media stored on a fast external drive, and I have divided the rest of the scratch disk setup to different harddrives.

This topic has been closed for replies.

7 replies

S
SteveBalaam
Participant
July 23, 2019

Have had this problem with CC2019 for the last few weeks.  Got slowly worse until it was around 20 seconds before the timeline responded.  Tried everything - ran a similar project in Resolve and that ran like lightening so clearly not an issue with spec or drives.

Finally downgraded Premiere to CC2018 (earliest version out of the available list) and all is well now.

Extremely tired of surfing on bug fixes or trying to get Premiere to do what it is supposed to do so am finally migrating to Resolve.

Unfortunately I still use After Effects a great deal so will have to continue with the subscription, but will see what alternatives are out there.  This whole situation seems to limp from one disaster to another...

    DAVIDE PEPE
    DAVIDE PEPE
    Known Participant
    May 30, 2023

    I'm in this situation. I'm having problems playing and editing from an external mechanical hard drive. With Davinci Resolve everything run smooth with premiere at every action I take (add edit, cut, paste) I have to wait more than 15 seconds to get the control back. With the same HDD and my previous computer I can work with the new one everything seems a nightmare. I have SSD as well and there it works better but I have tons of mechanical HDD with project I need to open very often so I need to work with those hard drives as well. I think there is something that adobe need to investigate.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    August 28, 2018

    Larkor,

    Have you tried your setup with a single screen rather than three?

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    P
    paland89Author
    Known Participant
    October 30, 2018

    No,

    I really need all my screens to have a decent workflow. Will try it out.

    Have you heard of others fixing the issue by doing this?

    R Neil Haugen
    R Neil Haugen
    Legend
    October 30, 2018

    Looking back at your performance data posted well above, I'm wondering ... from the testing done by SafeHarbor Computing, Puget Systems, and Bill Gehrke, PrPro's use of more than 10 cores is not particularly heavy. Their recommendations are to go up to 10 very fast cores (4Ghz/better), then get as close as possible to 10GB of RAM per core. As that determines how fast the total pipeline ​can​ flow, then the GPU is added to be able to work up to the level the CPU/RAM/cores subsystem can send it.

    That CPU you have has a relatively low base operating frequency ... 3.10Ghz. it does list a max speed of 4.3Ghz. If you can increase that to maybe 3.5/3.6Ghz, you might get a notable boost in performance. Also a consideration, there's very few mobo's recommended that are setup to pass along the data throughput without choke points in the routing of data on the mobo and to/from installed cards & drives. Your mobo might not be perfect for this purpose, I wouldn't know of course.

    So ... if there was a ​safe​ way to OC that CPU, it might help with the issue. The media you're using is all ​very​ intensive CPU stuff. From the data I've seen, you'd probably get better results with a "ideal" CPU of 10 cores at 4.2Ghz. So ... as I don't think swapping out CPU's is sensible, can you OC that to see if you get better performance with H.264 media?

    It's something to try, and well ... seems supported by testing elsewhere.

    Neil

    Everyone's mileage always varies ...
    M
    markz631
    Participating Frequently
    August 28, 2018

    I'm still having issues, though a slight improvement by updating my graphics driver which was out of date. But instead of always 15 second delay, it is sometimes down to a 6-8 second delay. Still ugh.

    G
    getho
    Inspiring
    August 28, 2018

    was this resolved, I've just come back to my main edit machine after using my laptop for a month. Downloaded the update and now I'm finding 4k footage wont play back smoothly. Moving from clip to clip takes about 3 seconds for the screen to update. Even changing the view port size from 50% to fit takes a couple of seconds to update. this feels like a video driver or card issue.

    R Neil Haugen
    R Neil Haugen
    Legend
    August 28, 2018

    It's a puzzler. Some are having no performance problems as Jason notes, but others are. Why?

    As with others I can can offer suggestions but that's been covered in this thread.

    Neil

    Everyone's mileage always varies ...
    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    August 28, 2018

    I play 4K intra full resolution, but sometimes I do see a lag when pressing play. Range from very short to a few seconds.

    juanmario
    juanmario
    Participating Frequently
    August 12, 2018

    Hi.

    It seems to me that he must have some conflict, I make a series of recommendations, so that you go testing.

    To begin, comment that you have 3 connected screens, no, try only the main screen.

    Disconnect any non-STD peripherals.

    In the audio hardware preference, change the output and device.

    Uninstall and then install the audio and graphics drivers.

    Somewhere there has to be the problem.

    E
    excited_Genie16B8
    Legend
    August 11, 2018

    I do recommend using Cineform proxies for all H.264 media.

    Work offline using proxy media |

      P
      paland89Author
      Known Participant
      August 12, 2018

      Thanks for your feedback.

      Part of the reason for buying such an expensive setup was to avoid long conforming times, as well as it taking up a lot of space.

      I am combining footage from all my cameras in a single sequence. (4K 60 fps), maybe I should consider transforming my gopro footage as I understand that is a though codec?

      E
      excited_Genie16B8
      Legend
      August 12, 2018

      Part of the reason for buying such an expensive setup was to avoid long conforming times, as well as it taking up a lot of space.

      To be honest, I think you're better off accommodating proxies than trying to avoid them.  Whatever speed boost your hardware offers will also speed up the process of creation.  The benefits while editing are substantial.

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      August 11, 2018

      This external disk is how fast? As in hdd or ssd?

      Best is to set footage on a internal ssd disk especially footage like your highly compressed files.

      P
      paland89Author
      Known Participant
      August 11, 2018

      It is a rugged design 4TB Usb-C (think it is HDD).

      So you suspect it is the HDD that responds slow?

      What would you recommend for high capacity, high storage solutions for premiere? I also use the LaCie DUO 20TB, but that is also a bit slow responding. I have a lot of active project at the time and can't fit everything into SSD, that would be to expensive. Any tips would be appreciated!

      Thanks!

      P
      paland89Author
      Known Participant
      August 11, 2018

      This is the drive I am using now:

      https://www.lacie.com/gb/en/products/rugged/

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