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ray5C08
Participating Frequently
June 29, 2021
Answered

Some MP4 files can only be imported from my C Drive.

  • June 29, 2021
  • 3 replies
  • 1062 views

Hi All, Has this ever happened to anyone? Some MP4 files can only be imported from my C drive. At first the mp4 files were stored in my D drive. An error prompt popped up when I tried importing the files, saying media coded not supported. Tried many troubleshoot, none work. For some reason, I had the idea to copy the mp4 files to my desktop (C drive) and tried importing again. 

Now the files have no problem importing into premiere pro cc.

I find this super odd.

(I store non-app related stuff in D drive for organizing purposes)

Does anyone know why? or have any solutions for this issue?

This topic has been closed for replies.
Correct answer Peru Bob

I wonder if the file path is too long when using the D drive?

Try shortning the file name and/or move it to a folder closer to the root of the D drive.

3 replies

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
June 30, 2021

I wonder if the file path is too long when using the D drive?

Try shortning the file name and/or move it to a folder closer to the root of the D drive.

    R
    ray5C08Author
    Participating Frequently
    July 6, 2021

    OMG YES!

    Thank you so much. I tried moving the entire project folder closer to the root of D drive and it worked!

    Though I have encountered a different issue.

    One of my file name is waaay too long, hence premiere was unable to import (file path too long)

    As I tried to rename the file, it instantly snaps back to the original (long) file name

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    July 6, 2021

    Make sure Premiere Pro is closed when you rename the file.

    R
    Community Expert
    Richard M KnightCommunity Expert
    Community Expert
    June 30, 2021

    Do the files work from an external drive? 

    Is your C drive a lot faster than the D?

      R
      ray5C08Author
      Participating Frequently
      July 6, 2021

      Hi!
      Both my C and D drives are SSDs tho so I don't think one is faster than the other.

      An external drive works.

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      June 29, 2021

      Try resetting the preferences:
      https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

      If that doesn't work, try resetting the Workspaces:
      Reset a workspace
      Reset the current workspace to return to its original, saved layout of panels.
      1. Do one of the following:
      • Click the Workspace menu icon and select Reset to Saved Layout.
      • Choose Window > Workspace > Reset to Saved Layout.
      from here:
      https://helpx.adobe.com/premiere-pro/using/workspaces.html

      If that doesn't work, try Preferences > Audio Hardware and set Input to None.

      If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)

      If that doesn't work, try creating a new project and import the old one into it.

        R
        ray5C08Author
        Participating Frequently
        June 30, 2021

        Hi Peru,

        Thanks for the reply! I've tried everything you suggested. Unfortunately, none of them resolved my issue 😞

        here's a screenshot of the prompt.

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