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Participant
October 18, 2020
질문

Sorry, A serious error has occurred that requires Adobe Premiere Pro to shut down.

  • October 18, 2020
  • 2 답변들
  • 994 조회

Hey, searched the whole community found nothing.

So this is not project-specific. It only happens when I try to switch from workspaces like from Graphics to Editing and back. Happens every 40 seconds, I have timed it. 

Specs: Core i5-9300HF

           16GB RAM

           GTX 1650

            Windows 10 - 20H1

 

이 주제는 답변이 닫혔습니다.

2 답변

Peru Bob
Community Expert
Community Expert
October 23, 2020

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clean-delete-or-trash-media-cache-files/td-p/....

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.


Varun5E72작성자
Participant
October 27, 2020

This isn't project-specific.

Deleted the Media Cache Files, let them rebuild, did one edit, changed workspaces, it worked. Did another edit, saved, then tried to switch back. Premiere crashed. When I reloaded the autosave, the workspace I was trying to switch over to was gone.

Got the outdated driver, that didn't fix it.

Changing the Audio Hardware preference to none seemed to work for the day, and then it went back to crashing.

 

 

Community Expert
October 18, 2020

trash the preferences, hold ALT while premiere pro is running on the splash screen

Varun5E72작성자
Participant
October 18, 2020

Please elaborate on how I should do it.

Community Expert
October 19, 2020

when you first click to launch premiere pro, click on ALT and hold it

when you see the splash screen