Participant

Question

Sorry, a serious error has occurred....

Forum|Forum|5 years ago
January 16, 2021
1 reply
2280 views

While i opening the project i get this error everytimeeee please help me .

im using Macbook Pro 16 2019
16 Gb Ram
Radeon 5300m
i7 9750h

This topic has been closed for replies.

Community Expert

Community Expert

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn't work, try creating a new project and import the old one into it.

Participant

i did yours all advice but doesnt work . i create a new project and i try to import but i get this error. i get this error many times when premire doing locate i get this error.

Participant

I solved the problem. I installed the old version 14.0. I hope adobe solves this problem. I want to use the updated version