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paule83264758
paule83264758
Inspiring
October 15, 2019
Answered

Source and Program window will not play footage at all

  • October 15, 2019
  • 1 reply
  • 1154 views

 

This problem is driving me absolutely insane. Whenever I try to work on this project, or any project, the source and program window will not show the footage. I can hear the audio, but the screen doesn't move. The timeline doesnt move. The audio plays but the audio bars are jittery and laggy.  I've selected one clip in my folders but as you can see, the source window only shows one frame from a previous clip. Sometimes its grey. Sometimes its black.

I've tried changeing the renderer, I've tried resetting all the workspaces. I've updated my Nvidea drivers, I've reinstalled previous versions of the program, I've deleted updates to Windows, I've turned off Sync settings, I've check off importing workspaces, I've gone into the folder and change the Users profile to Old_ to reset it. It all helps for about 2 minutes and then the problem starts right back up. 

 

What am I missing?

OS Name Microsoft Windows 10 Home
Version 10.0.18362 Build 18362
OS Manufacturer Microsoft Corporation
System Name LAPTOP-C98LUE3G
System Manufacturer ASUSTeK COMPUTER INC.
System Model Strix GL504GS_GL504GS
System Type x64-based PC
Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz, 2208 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. GL504GS.307, 10/07/2019

 

NVIDIA GeForce GTX 1070
Installed  RAM  16.0 GB
Adapter RAM (1,048,576) bytes
Driver Version 26.21.14.3186

 

 

    This topic has been closed for replies.
    Correct answer paule83264758

    Have you tried a proxy workflow? 100fps, mp4 with a CPU @ 2.20 GHz will choke with that footage. Try to transcode some files to let´s say QucikTime/GoPro CineForm YUV 10-bit and open a new project and see how that performs. Set the Quality slider to 1. If it works, consider a proxy workflow.

    Ingest and Proxy Workflow in Adobe Premiere Pro


    ***Update! I found the problem!

    https://community.adobe.com/t5/Premiere-Pro/Blank-monitor-and-source-monitors-still-not-resolved/m-p/10672168#M232006

    This was the fix! It was a specific ROG problem. It's the Sonic software that completely screws up Premiere and After Effects. 

    That explains why this problem pops up all of the sudden when it hadn't before! I deleted all those programs when I bought the laptop. But after a Windows reinstall I hadn't deleted them yet. 

    1 reply

    Averdahl
    Community Expert
    AverdahlCommunity Expert
    Community Expert
    October 15, 2019

    What frame rate, resolution, codec and camera used?

     

    May do the trick: FAQ: How to reset (trash) preferences in Premiere Pro?

    paule83264758
    paule83264758Author
    Inspiring
    October 15, 2019
    I should also state that I do use a second monitor via HDMI cable hooked up to my laptop. A while back After Effects was giving me similar issues if I started it up with a second monitor plugged in. As soon as the program was loaded, I could plug in a second monitor and everything was fine. Unfortunately that doesn't work here either.
    Averdahl
    Community Expert
    AverdahlCommunity Expert
    Community Expert
    October 15, 2019

    Have you tried a proxy workflow? 100fps, mp4 with a CPU @ 2.20 GHz will choke with that footage. Try to transcode some files to let´s say QucikTime/GoPro CineForm YUV 10-bit and open a new project and see how that performs. Set the Quality slider to 1. If it works, consider a proxy workflow.

    Ingest and Proxy Workflow in Adobe Premiere Pro

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