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ianb23827308
Participating Frequently
February 18, 2023
Question

Spinning ball for a minute at a time throughout editing

  • February 18, 2023
  • 3 replies
  • 2144 views

Hi there, 

Throughout the edit process I keep getting Macs spinning colour ball. This goes on for around a minute at 

a time and is happening every few minutes. It's triggered by simple tasks such as clicking on a clip, clicking on motion or clicking on essential sound. I've not had this issue before and it's happening on all projects. It's being going on for around two weeks. 
I'm using macOS Monterey version 12.6.2 

premiere pro version 23.1.0 


I've tried trashing preferences, reinstalling premiere and trashing preferences but to no avail. 

Any help would be greatly appreciated. I have a number of tight deadlines and this is making everything take an age. 
Thanks 

Ian 

    This topic has been closed for replies.

    3 replies

    cdavid1760
    cdavid1760
    Known Participant
    February 20, 2023

    We actually need more info to thouroughly troubleshoot whare you are experiencing. Hardware specsc Ram, CPU, GPU, Where is your media living? your OS? Projects? Media Cache? Type of footage codec? Seqyence settings and workflow? How did you clear the Media Cache? Locally or system wide?  Thanks!

    I
    ianb23827308Author
    Participating Frequently
    February 20, 2023

    Thansk for getting back, 

    I'm editing on a macbook pro and my project is on an external hard drive.

    Processor 2.3 GHz Quad-Core Intel Core i7

    Memory 32 GB 3733 MHz LPDDR4X

    The media is living on an external hard drive which is plugged into the macbook pro. 

    The operating system is macOS Monterey 

     

    The majority of the footage was shot on a sony PXW-Z90 - 

    MXF File details: Wrapper type: MXF OP1a (type: SingleItem SinglePackage MultiTrack Stream Internal) File generated by: Sony, Mem (2.00) H.264/MPEG-4 AVC Long GOP High Profile 4:2:0 Unconstrained Coding Bitstream Format: Sony Class 100

     

    Other footage was shot on an iphone using Filmic pro 

    Video Codec Type: MP4/MOV H.264 4:2:0

    Above are the sequence seetings. 

    Hope that helps, 

    Ian 

      cdavid1760
      cdavid1760
      Known Participant
      February 20, 2023

      Thanks for getting back to me. Is the Iphone footage VFR or Constant? Also, if you're editing with 4K h264 or h.265 long gop footage then that is a heavy burden on your system resources which are a bit underpowered. The optimal workflow would be to transcode your footage to a edit friendly codec like ProRes 422 which would do in your case. Even beeferer systems would have trouble editing that footage. If you could please, tell me about the external drives your are using. SSDs? HDDs? And whats the read/write spead of each one? Finally, if you could tell me the PP Version and Build that would be helpful.

      C
      Community Expert
      Carlos ZiadeCommunity Expert
      Community Expert
      February 20, 2023

      did you try to reset the preferences again after updating?

      are there any clips dynamically linked to After Effects? (make sure you update AE as well)

      try to clean your media cache, and import one of your old projects

      into a fresh new one.

      I
      ianb23827308Author
      Participating Frequently
      February 20, 2023

      Hi Carlos, Thanks for your message. 

      I tried all that you suggested but am still experiencing the same problem. I have a film due to a client tomorrow and another on Thursday so I'm tearing my hair out. 

      Any other suggestions would be great. 

       

      Thanks, 

      Ian 

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      February 18, 2023

      Hey Ian,

      Welcome to the community! I am Kevin, one of the community managers here. Nice to meet you and glad to have you aboard.

       

      Sorry that you found this bug. It's frustrated a lot of people. It's fixed in Premiere Pro 23.2. Thank goodness. You can choose to update your software. Let us know how it goes after you do. If the advice is not working, let us know ASAP.

       

      We love it when editors come back and tell us if they found success with advice here. Thanks again for stopping by and I hope we hear from you again soon. Not too soon, though, you have some editing to do. Have a great weekend.

       

      Take Care,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      I
      ianb23827308Author
      Participating Frequently
      February 19, 2023

      Hi Kevin, 

      Brilliant. I just updated and all seems to be working as usual. 

      Really glad the update fixed the issue! 

      All the best, 

      Ian 

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