Hi again,

For me this only worked tempoarily and then I was back to the spinning wheel or jerky playback. In early years of computer editing I was quite used to finding work arounds on software, but I never thought I would still be doing it.  I started editing on flat beds long before computers were involved. Anyway I found if I clear my source monitor I can play the timeline without any issues. It is cumbersome but as I am fine cutting it is tolerable. Can't polish a gem with the spinning wheel. I hope this can help someone else, and Adobe...clean up your act! This is BS.

Had this same trouble with new m1 pro chip with monterey os & premiere pro V22 (also using a second playback monitor). At first I had uninstalled premiere pro and reinstalled and it worked, but the next day it did the same thing.. just tried this fix and it's working so far. Thank you!

We had this problem and it was driving us crazy...Did all the suggested deleting of cache files, reinstalling etc etc etc. Sometimes it would work. Other times we'd be stuck not able to work, losing half days/days way too often.

So one day I decided to try something...I created a brand new project in premiere with nothing inside of it. Then I opened up the project that was giving me trouble. And it worked. And then it worked again and again. So we just keep a blank project on the server called "Tiny Project" (name it whatever you'd like :)...And we always open that first. I'm not sure WHY it works but I'm sure there's some explanation with how Premiere launches and recalls files blah blah. But it works. And I got on this board to tell you bc I know your pain.

It also happens in our company when we open a premiere project on an other mac with a different second monitor setup - It happens only if we use a second monitor for playback in the project. (Catalina & Big Sur, Premiere 15.2 and higher) Solution is to start premiere while pressing alt ("option" on mac keyboard) and reset all settings. Very annoying since we pass the project along a lot.

I have a Premiere Pro (PP) project that has a lot of special effects. It's crashed twice in the last two hours. Nothing was running on my computer except PP. I was able to complete 4 graphic transistions. When I went to the next graphic, I got the spining wheel of death. Tomorrow, the project gets shown to my boss and the client on Friday. The plan was to hand it off tonight so that someone else can do the end credits.

Questions:
(1) Does this mean that when my collegues get the PP video, it will also crash their computers?
(2) PP seems to react to the trasistions. How can I stop this glitch? Special graphic effects are what I do.

My plan tonight will be not to finish the project with the additional 4 transitions on 3 stacked graphics or the title that needs a vertical crawl. I'll finish it and send it off to the next person ASAP. It won't let me add the transistions this image. (The graphics have three special effects but it's not moving.)

Bev

Update in case anyone else has this same problem: I spoke with Adobe customer service, and, after about six hours of back and forth, they finally figured out that I needed to change two files names:

Documents/Adobe/Premiere Pro - change "Premiere Pro" to "Premiere Pro old"

and

Library/Application Support/Adobe/Common - change "Common" to "Common old"

These name changes seem to have fixed the problem, for now. I'm hesitantly hopeful. 

There are also some other folders they had me add "old" to the end of the folder name - these didn't solve the Premiere issue, but it is possible that they factored into it working in the end, so here are those folder paths as well:

Library/Application Support/Adobe/Acrobat DC Helper Frameworks/OOBE

Library/Application Support/Adobe/CEP/extensions

emm,

Have you deleted Media Cache? Try it. Choose File > Close All Projects. Choose Preferences > Media Cache from the Home screen. Restart Premeire Pro while pressing the Alt or Option key down. Working?

If the project is still misbehaving, you are probably facing a corrupt project file and need to consider your project back ups, as the one you are working on is faulty beyond repair.

If you don't have any expressly saved back ups (personally, I use the File > Save a Copy at intersections of major changes/work), you can check your Auto Save folder for working back up projects. Sort by the newest files and choose that one.

If the back up project from Auto Save doesn't include a lot of recent work, you can try creating a new project and then using the Media Browser to import the sequences into it from the legacy project, which you inspect from the Media Browser. You should be able to salvage your legacy project from this newer project.

Hope the advice helps you.

Thanks,
Kevin

*Also - I am on Premiere 15.4 on macOS Big Sur Version 11.1*