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Stuttering audio after upgrading to Premiere 2020

Forum|Forum|6 years ago
November 5, 2019
6 replies
12564 views

As soon as I upgraded from CC 2019 to 2020 today, my audio started playing up with Premiere. It stutters and plays back with choppy audio. I had this once before with a major annual CC upgrade but can't remember how I fixed it.

I have a Decklink mini monitor 4K in my 2012 Mac Pro. If I disable the Decklink in audio hardware preferences and use desktop audio, the audios plays fine. I've tried setting the audio input in audio preferences to 'No Input" but it has no effect.

I also cleared the cache and all the .pek files. Unistalled the Decklink drivers again and reinstalled.

I'm running the latest buld os High Sierra on my Mac Pro (Can't get Mojave or Catalina drivers for the NVidia card). Cuda apparently is disabled with the lastest High Siera build. Could this be a problem? Any suggestions? I've wasted all of today trying to fix this.

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Correct answer fabi8bit

I had the same issue on windows, but disabling the input worked

D

Danny32665630d5wy

Participant

Disabling audio didn't work for me. Durpy unicorn over here.

Stuart Beeby

Participant

Edit / Preferences / Audio Hardware / Default Input then choose: No Input. It worked for me... I had recently installed NDI Tools and it had changed the Audio Settings in Premiere!!

Good luck 🙂

PolkaFever

Inspiring

#metoo NDI tools screwed up the audio playback. Set Input from NDI > "No imput" and playback audio worked fine.

PeterCorbettAuthor

Known Participant

Fixed it. Refer to Page 36 and 37 of the Decklink manual and follow the instructions exactly.

https://documents.blackmagicdesign.com/UserManuals/DesktopVideoManual.pdf?_v=1568098810000

A

Andy 1968

Inspiring

I am glad it is working. That being said sometimes ASIO4ALL drivers can help.

F

fabi8bitCorrect answer

Participant

I had the same issue on windows, but disabling the input worked

B

Ben.Gillespie

Participant

This worked for me under Edit>Preferences>Audio Hardware> Default Input>No input. Spent about a day figuring out what was going on, thought my hard drives were failing or my graphics card had seen better days but this fixed it like a charm. Thanks!!

T

Teslock353815956j74

Participant

It worked for me as well! Thank you!

Kevin-Monahan

Community Manager

Hey Peter,

Sorry to hear about this. Are the Decklink drivers ready to go for this version of Premiere Pro? You may want to check on that. I found that with third party hardware, you sometimes have to run a little behind versions while they catch up. I wonder if Jeremy also has a Decklink?

Have you tested this issue with a new project? That's where I'd go next.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

PeterCorbettAuthor

Known Participant

Still happening Kevin. I've been running with Desktop audio and the Decklink 4K output, but I really need to fix this stuttering when playing through our Blackmagic card to the studio monitors. The choppy sudio is happening on all projects, new and old since the 2020 upgrade. Jeremy wouldn't be using a Decklink as he's on a laptop, whereas I'musing a Mac Pro Desktop. I'll send Blackmagic an email. Thanks.

J

jeremym64446434

Participant

I have started to experience this as well. I have a MacbookPro 2017. Clearing preferences hasn't helped. I was scrubbing fine not two days ago now everything is sluggish and playing my project is almost impossible. 😞

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