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E
ELLIS33170111t9ed
Participant
October 25, 2023
Question

Stuttering play back due to logitech wireless heaadset

  • October 25, 2023
  • 2 replies
  • 709 views

I am editing a video, but the playback is stuttering continuously when clicking play.

When I remove the Logitech wireless dongle, the stuttering stops.

 

Has anyone else had the same issue?

    This topic has been closed for replies.

    2 replies

    Averdahl
    Community Expert
    AverdahlCommunity Expert
    Community Expert
    October 28, 2023
    quote

    I am editing a video, but the playback is stuttering continuously when clicking play.

    When I remove the Logitech wireless dongle, the stuttering stops.

     

    By @ELLIS33170111t9ed

     

    In Premiere Pro, go to Edit > Preferences > Audio Hardware and set Default Input to None. Try that and see how it works.

    A
    alan5E65
    Participating Frequently
    October 28, 2023

    Unfortunately, That doesn't work either. 😒

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    October 31, 2023

    Hi

    The dongle is not for storage; it is the wireless dongle for my Logitech headset.

    It works if I remove it, but then I do not hear any music or sound, therefore, I have to render to hear if the music works or not.

    I have checked other clips that have not been recorded by drone or game recording, and they are now the same.

    This is only a recent problem, and nothing has changed regarding hardware.


    Hi @17686599, 

    Sorry about the sound issues with your headset. I know that Logitech had some conflicts with their webcam software and Premiere Pro. Maybe it is related. Does the issue happen with other headsets? If you have a different one, that a try and report back.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    October 27, 2023

    Hi @ELLIS33170111t9ed,

    Can you try updating its software?

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    A
    alan5E65
    Participating Frequently
    October 28, 2023

    Hi

    All soft and firmware is up to date.

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