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N
NewbieHarmony
Participant
April 10, 2020
Answered

System Compatibility Report *Confusion*

  • April 10, 2020
  • 3 replies
  • 1216 views

 Here it's telling me the issue with the supposed driver

 

 

But when I look at the SystemCompatibilityReport (as shown below) it says my Intel(R) HD Graphics 530 Driver isn't the issue and that the issue is my NVIDIA GeForce GTX 1060 v.26.21.14.4575

 

System Components:

Operating System Windows v.10.0.18363.1
----------------------------------------------------------------------------
No conflicts to report.

Video Intel(R) HD Graphics 530 v.20.19.15.4549
----------------------------------------------------------------------------
1. The current version of your Intel display driver may cause performance and stability issues. It is strongly recommended that you update to driver version 100.6286 or later. Drivers are provided by Intel or your computer's manufacturer.
URL: https://helpx.adobe.com/premiere-pro/kb/drivers-video-win-intel.html

Video NVIDIA GeForce GTX 1060 v.26.21.14.4575
----------------------------------------------------------------------------
No conflicts to report.

Audio Intel(R) Display Audio v.8.20.0.950
----------------------------------------------------------------------------
No conflicts to report.

Audio NVIDIA Virtual Audio Device (Wave Extensible) (WDM) v.4.13.0.0
----------------------------------------------------------------------------
No conflicts to report.

Audio Realtek Audio v.6.0.8816.1
----------------------------------------------------------------------------
No conflicts to report.

Network Killer E2400 Gigabit Ethernet Controller v.9.0.0.49
----------------------------------------------------------------------------
No conflicts to report.

Network Killer Wireless-n/a/ac 1435 Wireless Network Adapter v.12.0.0.832
----------------------------------------------------------------------------
No conflicts to report.

Network Microsoft Kernel Debug Network Adapter v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network Microsoft Wi-Fi Direct Virtual Adapter #3 v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network Microsoft Wi-Fi Direct Virtual Adapter #4 v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (IKEv2) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (IP) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (IPv6) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (L2TP) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (Network Monitor) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (PPPOE) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (PPTP) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (SSTP) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.


____________________________________________________________________________

Debug database settings:
All settings default value

This topic has been closed for replies.
Correct answer RjL190365

You misread the compatibility report. The incompatible driver refers to the Intel IGP driver, not the Nvidia driver (which, by the way, is running the absolute newest Game Ready driver version for that GTX 1060). The version that you're running for the HD Graphics 530 is way too old to be supported by even Premiere Pro 2019, let alone 2020; in fact, that Intel driver version dated all the way back to 2016! You need to update the Intel driver to a newer version. Unfortunately, more and more motherboard manufacturers are using OEM-specific versions of the Intel drivers, complicating the update process greatly. No generic Intel driver - legacy or DCH - will install cleanly on top of an OEM-specific driver.

3 replies

R
RjL190365Correct answer
Legend
April 10, 2020

You misread the compatibility report. The incompatible driver refers to the Intel IGP driver, not the Nvidia driver (which, by the way, is running the absolute newest Game Ready driver version for that GTX 1060). The version that you're running for the HD Graphics 530 is way too old to be supported by even Premiere Pro 2019, let alone 2020; in fact, that Intel driver version dated all the way back to 2016! You need to update the Intel driver to a newer version. Unfortunately, more and more motherboard manufacturers are using OEM-specific versions of the Intel drivers, complicating the update process greatly. No generic Intel driver - legacy or DCH - will install cleanly on top of an OEM-specific driver.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
April 10, 2020

See here:

disable+nvidia+in+BIOS

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
April 10, 2020

The newest version of PPro does not work well with old Intel hardware, so you might want to go into BIOS to completely disable that and use only the nvidia

N
NewbieHarmonyAuthor
Participant
April 10, 2020

Where would the "BIOS" be?

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