Legend

Answered

System Compatibility Report Error. "UPDATED"

Forum|Forum|6 years ago
June 16, 2019
6 replies
29334 views

Hello Everyone.

I am getting this Error Report. I have already Installed the latest Graphic Cards Drive, and I am still getting this system Compatibility Report.

I have the NVidia GeForce GTX 1080 Graphic Card.

Thank you very much.

UPDATED:

Ok, Inside Device Manager, I Right Clicked on Display Adapters- Intel (R) HD Graphics- Update, and Now I am not getting that Error Message. Also, The Movie Clips that I am Importing to Premiere Pro are Not Dimmed-Out.

This topic has been closed for replies.

Correct answer animationlife

I second that, I'm having the exact same problem & got the exact same errors.

Is there a way to fix this?

I've been dealing with this problem for months!

been on the phone with adobe support, then nvidia support (took 3 days)

it was fixed for a week and the error returned.

Is anyone going to respond with a valid solution??

Dear EM1992.

As I said Before, This is what I did, and now It works fine.

Inside Device Manager, I Right Clicked on Display Adapters- Intel (R) HD Graphics- Update, and Now I am not getting that Error Message. Also, The Movie Clips that I am Importing to Premiere Pro are Not Dimmed-Out.

NOTE:

When you click on Update It updates the Driver.

Did you do this ???

A

ashleyah27

Participant

Is anyone getting this over Illustrator???

Sorry I cant find a thread that is similar to this. I keep getting a system compatibility report on Illustrator.

T

Tabish Patvi

Participant

Try this guys this will help:

Moderator Note: Link/text removed. Sorry. Please do not use Console to change the application. It is against our corporate guidelines and is a request from Adobe Premiere Pro engineering.

Dreamy_Zenith1549

Participant

I have the same problem. My laptop is a dell inspiron 2017. So 2.5 years old with a core i7 chip. Are you saying that I need to replace my laptop after2 years??? I don't think so!

Dreamy_Zenith1549

Participant

OK this is what I did to resolve it. I wasn't able to update the driver (latest dell driver was installed) because it was tied to Dell so I ended up simply uninstalling the intel graphics adapter selecting the option to delete drivers as well. Then restarted machine and it installed the basic driver automatically. Then I ran the intel system scan from intel website (didn't work first time because I didn't choose to delete the dell drivers). The Intel scan installed latest driver and now the adobe error is resolved.

No need to buy a new laptop LOL but it did take a while to sort it! Hopefully thtis might help others out there.

R Neil Haugen

Legend

t.har.gpk,

That ancient onboard graphics chip from 2013 is long out of support from Nvidia, really ... and the design and architecture cannot work with the newer graphics firmware/software. So there is no way to get that up to working with Premiere as of 2020 version.

Neil

Everyone's mileage always varies ...

Laal_John

Participant

Hi Neil,

You seem to be pretty knowledgeable on this problem and I'm running into the same issue. I totally understand that there's no way around it but wondered if you knew if any of the recommended graphics cards on the site https://helpx.adobe.com/uk/premiere-pro/system-requirements.html# were low profile (to fit in an Optiplex 9020sff) or if I just have to get with the times and buy a new computer? Any help would be much appreciated!

Kind regards,

John.

R

RjL190365

Legend

In your case, then I'd recommend that you get with the times and purchase a new computer. You see, even at its fastest a Haswell 4-core/8-thread i7 CPU is still weaker than even a late-model low-end Coffee Lake 6-core/6-thread i5 desktop CPU. Heck, even a 4-core/8-thread AMD Ryzen 5 3xxxG APU is almost as powerful as that Haswell i7 for the modest price that you'd be paying on a configuration with that AMD APU.

R Neil Haugen

Legend

t.har.gpk,

No idea which GPU you are working with, so ... provide us the details of the GPU and the driver version you're using in which version of Premiere and what OS, "we" might be able to help.

Neil

Everyone's mileage always varies ...

A

Anonymous

Intel HD Graphics 4600 V. 20.19.15.5107 on Windows 10.

R

RjL190365

Legend

I'm sorry to state this, but Intel just does not want to fully support any of its hardware that's more than three years old any more. You see, Intel had placed driver support on all of its 4th- and 5th-Generation CPUs (of which yours is one) into legacy status back in 2018. That means that since then, there were no more compatibility fixes (nor will there ever be any) for these CPUs while only critical security patches will continue to be made at least until later this year. In fact, the last several driver releases for your CPU's iGPU (the latest of which came out last month) have been merely security patches to a driver that dated all the way back to 2016!

In other words, you're permanently stuck with 2016-era support as far as application compatibility is concerned.