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O
Old Smoothie
Participant
January 19, 2020
Question

System Compatibility Report Intel HD Graphics 4000 and NViDEA GeForce GTX680M

  • January 19, 2020
  • 5 replies
  • 28058 views

Both Adobe Premiere Pro CC and AfterFX CC start with a system compatibility report popup saying both my Intel HD Graphics 4000 and NVIDEA GeForce GTX680M graphic cards have unsupported video drivers. The "FIX" button doesn't help. Premiere and AfterFX worked with no video card driver issues before updates to the 2020 versions. Why does Adobe change their programs so exisiting customers suddenly can't use Adobe Creative Cloud apps? Previously effectively working computer compatible with all my Adobe Creative Cloud apps last year now suddenly has unsupported video drivers and the programs now don't work right...that's just wrong for Adobe to do that.  Intel and NVIDEA websites run their diagnostics and both say my computer has their latest drivers so this is an Adobe issue, not a video card maker's issue/ 

 

I'm running windows 10 on a laptop with an Intel Core I7-3740QM CPU @ 2.7 GHz with:

1. an Intel HD Graphics 4000 driver version 10.18.10.4358, the latest version. Adobe says use their download driver vsn 24.20.100.6286 but that's for an Intel Graphics 520.

2. Nvidea GeForce GTX 680M driver version 25.21.14.2531, the latest version installed 1/11/2020 release date 04/11/2019. 

 

How can I get my existing equipment to work with Adobe Premiere and AfterFX without changing my video cards or drivers? Why can't Adobe fix their programs to make them compatible and work again with our video cards and drivers like they worked last year? 

 

Would appreciate your help and suggestions as to what I need to do to get Premiere Pro and AfterFX working again on my computer. Thank you.

This topic has been closed for replies.

5 replies

Awesome_determination0D4D
Awesome_determination0D4D
Known Participant
January 21, 2022

Strangely, one of my desktop has Intel HD 3000 where PP works without any error. Another PC has relatively newer Intel HD 4000 where this error pops up.Could never resolve since. Tried formatting the PC with new versions of all software. igfix recipe... NOTHING!

R
RjL190365
Legend
January 22, 2022

Simply put, the HD Graphics 3000 does not support GPGPU processing at all. In fact, it does not have even OpenCL support at all! This will force software-only everything (decoding, encoding and effects rendering) without any compatibility report warning if that is your sole GPU in your system.

    D
    defaultaivkcydu9tfi
    Participant
    March 19, 2021

    did you ever get this resolved because I am having the same issue. It says i need a 4000 GPU and I have that, so not sure why i cant proceed

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 19, 2021

    See your other thread:

    https://community.adobe.com/t5/premiere-pro/unsupported-video-driver-intel-hd-graphics-4000/m-p/11911607

    josepht3269
    josepht3269
    Participant
    April 13, 2020

    Try going into your bios settings and disabling your Intel HD Graphics 4000.  Usually you hold F10 or F11 as you restart and your BIOS should pop up research your motherboard BIOS and figure how to deactivate CPU as an integrated graphics option.  

    There is no reason to have integrated processing graphics used ever if you have a GTX 680 plugged in. 

     

    This solved my problem.  I have no errors so far using premiere pro and Adobe is working flawless atleast like im used to it working. 🙂    Good Luck!

     

    . 

    I'm using a desktop with a I7-3770K processor, GTX 680 Superclocked 2GB VRAM https://www.newegg.com/evga-geforce-gtx-680-02g-p4-2684-kr/p/N82E16814130771

     

    In a desktop card still works great!  but I need more VRAM as my model is only 2GB

      R
      RjL190365
      Legend
      April 13, 2020

      The problem is, the thread starter has a laptop, not a desktop. And most laptops cannot be upgraded at all by the user with regards to the CPU and the GPU. And Nvidia has ended all support for all Kepler mobile GPUs as of this month.

        R
        RjL190365
        Legend
        January 19, 2020

        As Neil stated, your hardware is too old. Intel had already discontinued support (outside of archived driver releases) of its 3rd-Generation CPUs back in 2018. And the end-of-support for all Kepler mobile GPUs was announced by NVIDIA itself last year, with security fixes continuing until this coming April.

         

        However, in addition to the 6th-Generation or later CPU requirement for Premiere Pro 2019 and 2020, Premiere Pro 2020 now requires a driver version number higher than 430 just to run properly. Unfortunately, this driver release and any later ones are incompatible with any Kepler mobile GPUs including your GTX 680m.

          R Neil Haugen
          R Neil Haugen
          Legend
          January 19, 2020

          As another user, I can sympathize  ... but I can't say that time stands still either.

           

          That's older gear. I've had computers in my shop since the 80's. And my main rig, built just over 3 years ago, is getting replaced because it's old. Already.

           

          We're dumping yet another of our older rigs and moving things down the line.

           

          Again.

           

          Neil

           

           

          Everyone's mileage always varies ...
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