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bikarmensch
Participant
November 27, 2019
Question

sytem compatibility - non supported nvidia-driver

  • November 27, 2019
  • 3 replies
  • 2628 views

hi guys,

my laptop is equipped with a NVIDIA QUADRO K5100M.

In the startup of premiere pro i get the notification, that my drivers arent supported and i am supposed to upgrade them (image 1). i did so, as they told me to and put in my nvidia-model and updated to the version they recommended. the problem still occurs, when i open premiere pro.

also attached (image 2)  a system compatibility report, which shows my updated driver-version (426.32). also it says, that the issue i encounter is to be resolved with version 430.86. but this version is supposed to be for the GEFORCE-series.

did anyone have the same issues and knows how to resolve them?
thanks in advance for your help,

b.

 

This topic has been closed for replies.

3 replies

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
November 27, 2019

I copied this text from a FB group written by Karl Lee Soule (Sr Technical Sales Manager Adobe).

Something to note on the new System Compatibility Report

This new feature will tell you if your system has a known problem with your system. There is the option to click “continue anyway” but do so at your own risk, particularly when the issue is a driver issue.

In support and engineering, we’ve determined that a very high rate of crashes are driver-dependent. Premiere Pro uses the full capability of the hardware, and a bug in the driver may not be noticeable for other tasks, but could be causing a crash in Premiere.

If the System Compatibility Report is suddenly telling you you need to update a driver, it means we’ve identified a potential crash that can be caused by a bug in the driver you’re using. You may not be experiencing this crash now, but the problem exists. It’s like a “check engine” light on your dash - you can keep driving, but something is wrong.

Adobe is being much more proactive in identifying bad drivers and noting them in the System Compatibility Report, so a system that passed yesterday may flag a driver today if something new was identified. We want you to have the best experience with Premiere and this is gonna help.

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    bikarmenschAuthor
    Participant
    December 11, 2019

    Hi Ann,

    thank you for your response! good to know, that i have this option, though it sounds a bit unattractive waiting for the thing to crash. if nothing helps i will give it a try nonetheless.

    greetings,

    benjamin

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    December 11, 2019

    You have two options: use it as it is or buy a new laptop. Premiere is not going to change its requirements.

    A
    Anonymous
    November 27, 2019

    To RjL190365's point, this is Nvidia's refusal to continue supporting the driver. There is no harware limitation preventing the K5100M from being used for Premiere as it supports CUDA 9.2 and has plenty of VRAM. You may be able to get it to work with the Geforce driver. 

      B
      bikarmenschAuthor
      Participant
      December 11, 2019

      HI Jpooley_H,

      thank you for your response! i would really like to try this out, before taking further steps, but  am not too certain handling driver-issues.

      how would that work? how do i know which Geforce driver to download? Is this dependent on my modell or do i just have to download the latest one?

      greetings,

      benjamin

      A
      Anonymous
      December 11, 2019

      I think you need to find a friend near you who is experienced with hardware troubleshooting honestly. Hit me up on the /r/Premiere discord if you want me to take a look via remote desktop: https://www.reddit.com/r/premiere/comments/6hwa5s/rpremiere_discord_server/

        R
        RjL190365
        Legend
        November 27, 2019

        I'm very sorry to say this, but you're out of luck at this point:

         

        NVIDIA has ended driver support for all Kepler-generation mobile GPUs, including your Quadro K5100m, after driver version 418 (426.32 is the most recent driver release in the 418 series). At this point only critical security fixes will be issued for such GPUs in the 418 branch of the Quadro driver, with this support being archived in April 2020 (five months from now).

         

        Note that version 430 or later of the Quadro or GeForce driver, which is now required for Premiere Pro 2020 (14.x), no longer supports any Kepler mobile GPU. Desktop Kepler GPUs will continue to be supported until some to-be-determined driver release.

         

        Randall

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