Text based transcribe stuck for hours

[shubham28852744ldz9]

My client recently sent me some new videos, but unfortunately, the text-to-transcribe tool isn't functioning properly with them. It consistently gets stuck at 12%, 17%, or 25%, with the estimated time increasing from a few seconds to up to 4 hours. However, the static transcribe feature is working fine.

Additionally, the text-based transcribe function works perfectly with the clips my client sent earlier. So, it seems to be a problem specific to the newly sent videos. Just to clarify, these new videos are in the same format and have clear audio. Any suggestions or solutions?

[RobShultz]

You may want to try deleting Media Cache:

Mac

Open up Premiere Pro and go to Premiere >>  Preferences >> Media Cache.

Windows

 Open up Premiere Pro and go to Edit >> Preferences >> Media Cache.

Press the Delete button.

[shubham28852744ldz9]

Already tried before posting here

[shubham28852744ldz9 · Accepted solution]

Issue solved: Just reinstalled speech-to-text

[Stan Jones]

@shubham28852744ldz9,

Thanks for posting your fix. I'm assuming you did this through the cloud desktop add-ons - removed the language pack and reinstalled?

Stan

[Kevin-Monahan]

That would be nice to know for troubleshooting purposes, @Stan Jones Can we have any other info. @shubham28852744ldz9?

Thanks,
Kevin