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Text based transcribe stuck for hours

Community Beginner ,
May 11, 2024 May 11, 2024

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My client recently sent me some new videos, but unfortunately, the text-to-transcribe tool isn't functioning properly with them. It consistently gets stuck at 12%, 17%, or 25%, with the estimated time increasing from a few seconds to up to 4 hours. However, the static transcribe feature is working fine.

 

Additionally, the text-based transcribe function works perfectly with the clips my client sent earlier. So, it seems to be a problem specific to the newly sent videos. Just to clarify, these new videos are in the same format and have clear audio. Any suggestions or solutions?

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correct answers 1 Correct answer

Community Beginner , May 11, 2024 May 11, 2024

Issue solved: Just reinstalled speech-to-text

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Community Expert ,
May 11, 2024 May 11, 2024

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You may want to try deleting Media Cache:

Mac
Open up Premiere Pro and go to Premiere >>  Preferences >> Media Cache.
 
Windows
 Open up Premiere Pro and go to Edit >> Preferences >> Media Cache.
Press the Delete button.

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Community Beginner ,
May 11, 2024 May 11, 2024

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Already tried before posting here

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Community Beginner ,
May 11, 2024 May 11, 2024

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Issue solved: Just reinstalled speech-to-text

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Community Expert ,
May 12, 2024 May 12, 2024

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@shubham28852744ldz9,

 

Thanks for posting your fix. I'm assuming you did this through the cloud desktop add-ons - removed the language pack and reinstalled?

 

Stan

 

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Adobe Employee ,
May 13, 2024 May 13, 2024

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That would be nice to know for troubleshooting purposes, @Stan Jones Can we have any other info. @shubham28852744ldz9?

 

Thanks,
Kevin

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