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cleonm7916043
cleonm7916043
Participant
June 25, 2021
Answered

The audio is muted in a specific interval in my exported video

  • June 25, 2021
  • 2 replies
  • 4347 views

Hi you all!

I have a problem in Premiere and, being a newcomer to the program, I don't even know how to search to find a solution. A specific part of the audio in my video gets muted and I don't know why.

The video is a speedart, and I recorded it in 5 parts. The first part I ended up recording at 60fps, I don't know if it's important information or not. I'm rendering in Media Encoder with the presets "YouTube 1080p Full HD", just putting it to render in the best quality.

Things I've done:

- Converted the video that was at 60fps to 30fps;

- I took out this same converted video;

- Replaces background music;

- Before it was just the music, the sound effect the motion appeared, now not even that.

Can you help me?

This topic has been closed for replies.
Correct answer Peru Bob

Try exporting with Hardware encoding unchecked.

2 replies

Harold Silva
Community Expert
Harold SilvaCommunity Expert
Community Expert
June 25, 2021

Hello cleonm79160

Try to check if this lines (of the photo) is at its correct level which is 0.
verify that the sound is played correctly before exporting.

 If it still fails you, a solution is possible by closing the program and executing it again, and exporting again

 

 

Harold Silva B.
cleonm7916043
cleonm7916043Author
Participant
June 26, 2021

Hi @Harold Silva

I have new information: I rendered direct with the Premiere and not using the Media Encoder and it worked. I really don't know why this happens with the ME.

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
June 26, 2021

Try exporting with Hardware encoding unchecked.

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
June 25, 2021

Hi there!

Sorry about that. Can you share the following information?

Let us know.

Thanks,

Kartika

cleonm7916043
cleonm7916043Author
Participant
June 26, 2021

Hi @Kartika Rawat 

- My version is 15.2.0.35

- I'm sorry, I don't know if I did understand the question. It's a song that I downloaded and I'm using in the background, a .mp3

- "Software Only" you mean with the Premiere and not using the Media Encoder? Because this actually worked, but I don't know why it's happening with the ME

 

Thanks for trying to help me,

Cleon

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