Skip to main content
abdullaa30342860
abdullaa30342860
Participant
November 12, 2023
Question

The display screen turns into a blank screen, why?

  • November 12, 2023
  • 1 reply
  • 261 views

Hi guys
I have a problem with Adobe Premiere 24, which is that the video sometimes disappears from the display screen, turning it into a blank screen, and it does not return to work until after exiting and restarting again.
Please let me know the solution.

 

Thanks to all

    This topic has been closed for replies.

    1 reply

    abdullaa30342860
    abdullaa30342860Author
    Participant
    November 12, 2023

    Excuse me...attached is a picture of the problem

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    November 12, 2023

    Hi @abdullaa30342860,

    Thanks for the screenshot. It is not obvious as to why you are not seeing picture. We're going to need more info about yoru system and media, if you don't mind. What kind of media? It looks to be H.264. Is it 4K? What about your computer's CPU/GPU/RAM/HD? Let us know, so we can help.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    abdullaa30342860
    abdullaa30342860Author
    Participant
    November 12, 2023

    Thank you

    My device information is attached

    ====

    Device name AbdullaPc
    Processor Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz 4.00 GHz
    Installed RAM 32.0 GB
    Device ID 4C0D13FC-68CA-474F-98B6-79BBF7FA2DEF
    Product ID 00327-60000-00000-AA751
    System type 64-bit operating system, x64-based processor
    Pen and touch No pen or touch input is available for this display

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices