The Download of Premiere Pro via Creative Cloud is failing

[LudivineB]

Hi, I just changed my Premiere Rush Plan for a Premiere Pro Plan and the download of Premiere Pro is failing at 1%. It says to retry, but it is still doing the same. I restarted the computer already. Do you have any tip for me? Thank you so much in advance. 

[Ann Bens]

Sign out of the cloud, reboot, sign in and try again.

[LudivineB]

Thank you Ann, but unfortunately, the situation is still the same. Actually it is worse, because I uninstalled Rush, thinking it was creating some troubles, but now, I still cannot install Premiere Pro, and now I cannot install Rush again.

Can you please advise why? 

Thank you very much.

It says 

[Ann Bens]

Cannot help you any further best is to Contact Customer Care.

Contact Customer Care