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N
nial55515394
Participating Frequently
April 30, 2017
Question

The H.264 video codec disappeared from my settings in Export when I updated to OS X Adobe Premiere 2017.

  • April 30, 2017
  • 3 replies
  • 23952 views

I have Adobe Premiere CC and I updated Premiere from the 2015 version to the 2017 version. Now I don't see the H.264 video codec when I export and now my exported video files are unviewable after trying the other codecs.

This topic has been closed for replies.

3 replies

N
NicoEdits
Participant
January 30, 2020

Hey! I just came across the same problem and found a quick fix. 

 

I openend the "export" window on Premiere and chose a random Format and Preset (like Quicktime and ProRes 422LT). In then clicked on Queue. This opened up Media Encoder and I was able to change the format and preset once in Media Encoder. 

 

I know this is not a fix, but hopefully a useful shortcut. 

F
Father Bane
Participant
March 21, 2018

Hey, guys, my codec is also missing, fresh install. Strangely i used it five minutes ago to render a different project

R Neil Haugen
R Neil Haugen
Legend
April 30, 2017

Your installation went corrupt.

Download & run the Adobe CC Cleaner Tool to remove PrPro from your computer. Reboot, then from the CC Desktop app, download & install a fresh copy.

https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Neil

Everyone's mileage always varies ...
N
nial55515394Author
Participating Frequently
April 30, 2017

Thanks, Neil.

I uninstalled, rebooted, then installed Premiere Pro through the CC Desktop app, and that didn't help. I used the CC Desktop App to uninstall since I don't have the Cleaner Tool and I couldn't find it on my laptop or through the app.

I found the following article from Adobe and followed the instructions to no avail.

Features and sequence presets missing | Premiere Pro CS6 and later

I realize now that I already had the 2017 version. What I should've said was: when I updated Premiere Pro CC through the CC Desktop App last weekend, the H.264 codec went missing. I want to install the video codec, but I don't see a solution for that online other than one from Adobe for PCs.

N
nial55515394Author
Participating Frequently
May 1, 2017

I gave the link for the Adobe CC Cleaner tool. For most of the problems that make this, there are files that PrPro puts around the computer that WILL NOT be removed by a standard uninstall, and until you zap those files also, you cannot get PrPro to run correctly. Period.

And I also note, in the list of instructions on that page you mention ... is also a link to the Adobe CC Cleaner tool. Personally, a few times I've needed to run that. The instructions say uninstall the program first with your system uninstall utility, then run the Cleaner. That sometimes works ... what really obliterates bad files is to use the CC Cleaner tool to do both the uninstall and the cleanup/removal of odd bits.

Again, this may not fix your ills ... but I'd bet a chunk it will.

Neil


I didn't realize the link was there the first time, my mistake. I followed the instructions from the link and used the CC Cleaner app to wipe out the Premiere Pro app along with all the other Adobe apps, then re-installed PrPro through the Adobe website.

Unfortunately it still didn't work. The H.264 video codec is gone and I don't know why. I really need to use the program for work and cannot let this hold-up continue. What should I do?

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