Participating Frequently

Question

The H.264 video codec disappeared from my settings in Export when I updated to OS X Adobe Premiere 2017.

Forum|Forum|8 years ago
April 30, 2017
3 replies
23952 views

I have Adobe Premiere CC and I updated Premiere from the 2015 version to the 2017 version. Now I don't see the H.264 video codec when I export and now my exported video files are unviewable after trying the other codecs.

This topic has been closed for replies.

N

NicoEdits

Participant

Hey! I just came across the same problem and found a quick fix.

I openend the "export" window on Premiere and chose a random Format and Preset (like Quicktime and ProRes 422LT). In then clicked on Queue. This opened up Media Encoder and I was able to change the format and preset once in Media Encoder.

I know this is not a fix, but hopefully a useful shortcut.

F

Father Bane

Participant

Hey, guys, my codec is also missing, fresh install. Strangely i used it five minutes ago to render a different project

R Neil Haugen

Legend

Your installation went corrupt.

Download & run the Adobe CC Cleaner Tool to remove PrPro from your computer. Reboot, then from the CC Desktop app, download & install a fresh copy.

https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Neil

Everyone's mileage always varies ...

N

nial55515394Author

Participating Frequently

Thanks, Neil.

I uninstalled, rebooted, then installed Premiere Pro through the CC Desktop app, and that didn't help. I used the CC Desktop App to uninstall since I don't have the Cleaner Tool and I couldn't find it on my laptop or through the app.

I found the following article from Adobe and followed the instructions to no avail.

Features and sequence presets missing | Premiere Pro CS6 and later

I realize now that I already had the 2017 version. What I should've said was: when I updated Premiere Pro CC through the CC Desktop App last weekend, the H.264 codec went missing. I want to install the video codec, but I don't see a solution for that online other than one from Adobe for PCs.

M

Meg The Dog

Inspiring

Yes, that's what I mean. It used to be there for the past year when I had been using it to export my videos up until last week when I updated my Premiere Pro CC 2017 to the latest version.

Hardware?

Operating system?

Any recent system updates occurring around the same time as the Premiere Update?

MtD

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