The HEVC codec has not been activated

Forum|Forum|1 year ago
July 4, 2024
4 replies
949 views

I have downloaded the EOS VR plug-in for Adobe Premiere Pro and receive the error message "EOS VR Plugin - The HEVC codec has not been activated" when importing files. How can I activate it?

Import and ingest

This topic has been closed for replies.

Kevin-Monahan

Community Manager

Hello @artort.tv,

I hope everything is going OK. Are you still having this issue? Please let our dev team know. I'll move your thread to the "Discussions" forum while we await your response. I apologize for this error.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Ann Bens

Community Expert

Might want to contact Canon over this.

Kevin-Monahan

Community Manager

Hi @artort.tv,

I found this link to a potential installer that could help you fix this issue. See if it helps you: https://adobe.ly/3Lkggck. Please report back as to the results after installing the correct plug-in.

Sorry for the frustration.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

A

artort.tvAuthor

Participant

I have a full version. I logged out, logged in, but always the same, that HEVC codec is not activated. How can I?

Ann Bens

Community Expert

There is no HEVC active in the trial version.

Otherwise, sign out of your account, reboot and sign in.

See how that goes.

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