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S
Serene_perfection5EAF
Participating Frequently
July 14, 2020
Answered

The Premier Pro program does not want to work. The computer starts to freeze.

  • July 14, 2020
  • 2 replies
  • 834 views

I do not know what to do. At the entrance to the premier, a window comes out. It says that the video card driver and graphics driver are incompatible with the program. But the program does not write what I need to download for the computer to work.

During work, everything freezes, what should I do ???

This topic has been closed for replies.

2 replies

Ann Bens
Community Expert
Ann BensCommunity ExpertCorrect answer
Community Expert
July 14, 2020

This is the driver you need for the gtx

https://www.nvidia.com/Download/driverResults.aspx/162106/en-us

this one for the intel

https://downloadcenter.intel.com/product/126789/Intel-UHD-Graphics-620

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
July 14, 2020

What video card do you have?

What graphics driver number?

 

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027?page=1

S
Serene_perfection5EAFAuthor
Participating Frequently
July 14, 2020
Here are the parameters:

Intel(R) UHD Graphics 620

NVIDIA GeForce MX150
S
Serene_perfection5EAFAuthor
Participating Frequently
July 15, 2020
Hi!
This driver is installed on the computer
https://www.nvidia.com/Download/driverResults.aspx/162106/en-us

But this driver is not compatible with my computer. Everything still freezes

https://downloadcenter.intel.com/product/126789/Intel-UHD-Graphics-620
My computer parameters:
Model: Lenovo Ideapad 520
Intel(R) Core(TM) i5-8250U CPU
1.60GHz 1.80GHz
Computer RAM 6 GB
Windows 10 (64-bit)

Drivers:
Intel(R) UHD Graphics 620
NVIDIA GeForce MX150

Please, help me.
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