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Malachi266679035q45
Participant
October 18, 2022
Question

There was an error downloading the language pack emglisj

  • October 18, 2022
  • 3 replies
  • 5948 views

I can't use the transcribe option in any language on premeire pro. It says there was an error downloading the language pack and it says English is on the cloud but it still does not work. What is the solution to this?

This topic has been closed for replies.

3 replies

S
sandrok87021376
Participant
December 3, 2022

Hello Malachi, did you find any solution? I downloaded manually language packages, but it still gives me the same error.

rachelcenter
rachelcenter
Legend
May 25, 2023

is there any chance you're trying to do this on a corporate company computer (where the company owns the software and not you)? because my friend just got this error on premiere 2023 and i suspect its because adobe is trying to call home and his company's wirefall is stopping it from doing so.

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Elizabeth32851149v4k1
Participant
October 11, 2023

I believe this is my problem as well.  Not sure which URL needs to whitelisted.  Can someone provide me with it?  Thanks!!!

Stan Jones
Community Expert
Stan JonesCommunity Expert
Community Expert
October 19, 2022

Contact support. You should have at least one language installed.

 

If a language is showing a cloud icon, it means it is not downloaded. The language pack must be downloaded to work.

 

Stan

 

S
sandrok87021376
Participant
December 3, 2022

In my case the Spanish and English language packs are downloaded but it happens the same error.

Stan Jones
Community Expert
Stan JonesCommunity Expert
Community Expert
December 3, 2022

sandro,

 

Can you post a screenshot? - Click on "Transcribe sequence," then click on the Language dropdown so we can see some of the languages.

 

The language you have selected will have a blue check, whether dowloaded or not. A language that has been downloaded will have nothing after it. A language that has not been downloaded will have a cloud symbol.

 

So let's say English has been downloaded and you pick it. Then you click "Transcribe" to start the transcription. Is that when the error occurs?

 

Stan

 

C
contactclassic
Known Participant
October 19, 2022

I am having the same issue!

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